Junior Helpdesk Support Specialist | Madrid

Sobre el puesto

We are currently seeking an energetic individual to work full-time in our Barcelona office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:
Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)

Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests

Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair

Adhere to procedures for logging, reporting and monitoring helpdesk requests.

Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills and Experience:
Must be fluent in the English language

The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people

Highly self-motivated and with reasoning skills

Knowledge of Microsoft Windows Desktop Operating Systems (Windows 11 PRO)

Knowledge of MacOS is desirable

Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.

Knowledge of Antivirus and Spyware removal techniques

Ability to quickly diagnose and fix problems

Ability to articulate and maintain attention to technical details

Ability to open a computer and replace defective components

Desire to learn new skills

Ability to follow through and document issues as well as resolutions

Be able to work in a team-oriented, collaborative environment

Familiar with Microsoft Active Directory a plus