Head of Operations & Delivery

About this role

This is a remote position.
A fast-growing training company is entering an exciting phase of expansion following sustained growth. The organisation now seeks to appoint a remote Head of Operationsfor 30 hours per weekto strengthen operational excellence, drive efficiency, and support scalable growth. This role will act as the operational integrator and gatekeeper of the business, taking full ownership of day-to-day operations and enabling the Managing Director to focus on strategic growth, partnerships, and vision without operational distraction.
Responsibilities:Business Ownership & Gatekeeping
Act as the primary operational gatekeeper to the Managing Director (supported by the MD’s EA)

Resolve operational matters independently, escalating only when necessary

Filter priorities and protect the MD’s focus

Ensure the business operates calmly, predictably, and efficiently

Take authority for day-to-day operational decisions within agreed financial and strategic guardrails

Delivery & Events
Own end-to-end delivery of all events and programmes

Ensure consistent quality, seamless execution, and exceptional customer experience

Oversee handovers between sales, operations, and post-event follow-up

Act as senior escalation point during delivery

People & Capacity Management
Line-manage: Head of Events & Community, Finance Assistant (payments & credit control), Executive Assistant (including operational reporting)

Ensure teams are well-resourced, focused, and supported

Lead recruitment, onboarding, and performance management

Coordinate operational marketing delivery (timelines, execution, dependencies), while strategy remains with the MD

Financial Discipline & Performance
Operate within agreed budgets and forecasts

Ensure operational adherence to financial plans

Identify and flag risks or variances early

Own follow-through on financial decisions

KPIs, Oversight & Business Health
Maintain oversight via the Directors’ Dashboard

Own and monitor key KPIs including: Operational health metrics, NPS (event delivery performance), Capacity and resource management

Identify delivery risks and performance gaps early

Provide the MD with a clear and accurate operational performance view

Managing Director Support
Act as the MD’s execution arm

Translate ideas and briefs into structured, actionable plans

Drive follow-through and ensure cross-functional alignment

Close loops and maintain momentum

Systems, Process & AI
Own SOPs, CRM systems, automations, and operational reporting

Continuously improve processes and remove friction

Oversee the AI roadmap (supplier coordination, prioritisation, adoption)

Ensure scalable systems without unnecessary complexitySpecial Projects

Lead cross-functional initiatives

Deliver one-off strategic and operational projects

Problem-solve calmly and effectively under pressure

Requirements

Proven experience in a senior operations leadership role

Demonstrated ability to lead complex operational environments

Strong commercial and financial awareness

Experience managing budgets and operating within financial guardrails

Confident stakeholder manager, comfortable managing up and down

Proven people management experience, including performance oversight

Strong organisational skills with exceptional execution capability

Calm, decisive, and comfortable taking full ownership

Experience overseeing delivery, events, or programme execution advantageous

Experience implementing or overseeing systems, CRM, automation, or AI adoption beneficial

Excellent communication skills with the ability to translate strategy into action

Originally posted on Himalayas