Head of Revenue Operations

About this role

Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time.

We're growing 5x year over year with a small team in New York City; the people who join now will shape the product, the culture, and the company itself.

If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.

WHAT YOU’LL DO

- Own and optimize our GTM tech stack, ensuring the tools we use are integrated, scalable, and driving measurable impact

- Build and maintain clean, reliable data across the entire funnel, establishing strong data governance and a true single source of truth

- Design and manage pipeline infrastructure, including stage definitions, pipeline coverage targets, and forecasting methodology

- Define ICP, segmentation, and account coverage models within the CRM to support efficient territory design and resource allocation

- Deliver high-impact reporting and insights across pipeline, ARR, conversion rates, and sales productivity to guide executive decision-making

- Support in the design and management of compensation plans, quota setting, and incentive structures aligned with company growth goals

- Lay the foundation for scaling the RevOps function, including documentation, process design, and eventual team hiring

What We're Looking For

- 4+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy at a high-growth SaaS company

- Experience as an early or first RevOps hire, building systems and processes from scratch

- Deep experience owning and optimizing CRM systems (HubSpot preferred) and GTM tooling (Clay, Outreach, Apollo, Gong, etc.)

- Strong understanding of SaaS metrics including ARR, pipeline coverage, CAC, LTV, churn, and NRR

- Strong analytical mindset with the ability to translate data into actionable insights

- Scrappy, hands-on operator who is comfortable executing independently while thinking strategically and translating data into actionable insights

- Experience leveraging AI and automation to improve GTM efficiency

- Strong desire to work at an early-stage startup and build a function from the ground up

- Willingness to work at our NYC Headquarters 5 days a week

🌴 PERKS + BENEFITS

- Equity — own a meaningful piece of the company you’re helping build

- Fully paid health coverage through Aetna — we cover 100% of employee premiums

- Top-tier dental and vision coverage through Guardian

- Carrot Fertility Pro — comprehensive fertility and family-forming support

- 12 weeks of paid parental leave

- Unlimited PTO — plus regular 4-day holiday weekends we actually take

- 401(k) through Vestwell

- Paid relocation support — we’ll help you make the move to NYC

- Fully equipped workspace from day one — laptop, monitor, keyboard, and a $200 stipend to personalize your setup

- Team perks — catered Friday lunches, team dinners, and unlimited coffee + snacks featuring products from the brands we work with

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.