Florida-Based Helpline Counselor 4x10 including Weekend Overnights

About this role

Helpline Counselor 4x10 Weekends + 1 Weekday (Remote, Florida residents only) Industry: Essential community services Location: Fully remote in the state of Florida Schedule: Full time, 40-hour permanent schedule of 12am - 10am Friday, Saturday, and Sundays, plus one weekday of your choosing from 9am-7pm Training Schedule: Monday - Friday, daytime, for 9 weeks starting in September 2026 Compensation: $45,000 annual salary, plus generous benefits package (see below) Summary of Mandatory Qualifications:

Must be a Florida resident living within the state

Be available remotely during the day Monday-Friday for nine (9) weeks of initial training to begin in September 2026

Must agree to work 10 hour overnight shifts every Friday, Saturday, and Sunday as part of your regular schedule.

Have at minimum an associate's degree from an accredited university

Have four (4) years of combined education and relevant work experience (see below)

Ability and interest in de-escalating callers experiencing crisis

Ability to pass a level two (2) DCF background screening and a drug test

Full Job Description About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve. About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat. We think the ideal candidate is someone who:

Is willing and able to learn our approach to crisis counseling through training and experience

Has demonstrated the ability to conduct self-care

Shows compassion, empathy, and respect to people from different cultures and backgrounds

Prefers to work autonomously once adequately trained

Is motivated to grow and learn in the position through training and coaching

Is passionate about assisting others and has a background in service

Is technologically savvy and able to take notes while talking or listening

If this describes you, please read on! Requirements To be considered for this position, you must:

Be a Florida resident residing within the state

Have a secure, quiet, and confidential workspace with reliable internet

Be free from caregiver responsibilities during work hours

Be able to pass a level two (2) DCF background check and drug test prior to employment

Meet or exceed our education requirement:

A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR

An associate's degree plus two (2)+ years of experience in suicide/crisis intervention

Have a minimum typing speed of 30 WPM

Be comfortable with a phone and virtual chat-based work environment

Be available remotely during the day Monday-Friday for nine (9) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete)

Commit to working full shifts on Saturdays and Sundays as part of your regular schedule

Benefits We know satisfied employees are key to a thriving business. That is why we are pleased to offer:

Full-time employment at an annual rate of $45,000

100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)

Dependent health, vision, and dental plans available for purchase

403(b) retirement plan with potential for variable annual employer contribution

Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)

Sick Leave available with the first pay period (accrues at a rate of 1.85 hours per pay period, up to 6 days per year)

Nine (9) paid holidays throughout the year

100% paid nine (9) week upfront training, plus future opportunities for employer-sponsored certifications

Work supplies such as company laptop, mouse, headset, paper, and pens

Our Commitment to Inclusion We are committed to building a workplace that reflects the communities we serve. We value a broad range of perspectives, experiences, and skills, and believe they strengthen our organization and our impact. We encourage all qualified candidates to consider how their background aligns with this opportunity. Build a challenging and rewarding career with us! We look forward to your application. *Please only apply to one active listing at a time* Originally posted on Himalayas