Finance Administrative Assistant (Collections)

About this role

Our client is a leading national cleaning and hygiene services provider specialising in commercial food-related environments. Operating as a HACCP-accredited organisation, they deliver essential compliance and maintenance solutions across Australia with a strong focus on safety, professionalism, and quality.
They are now seeking to hire a Finance Administrative Assistant (Collections) to drive daily debt recovery and support essential accounts receivable operations. This role plays a critical part in maintaining cash flow targets, managing high-volume customer communications, and ensuring accurate customer account administration.

Job Responsibilities
Collections & Debt Recovery

• Conduct high-volume outbound calls to follow up on overdue customer payments and negotiate payment arrangements

• Execute daily outbound collections activities to decrease overdue balances, clear aging accounts, and meet cash flow collection targets

• Maintain strong resilience, confidence, and a professional presence during debt recovery conversations
Customer Account Administration

• Process customer invoices, issue account statements, and handle billing enquiries

• Perform basic bank reconciliations, match incoming receipts to outstanding invoices, and resolve billing discrepancies

• Maintain accurate customer notes, collection logs, and account reconciliations across digital systems
Communications & General Support

• Manage inbound customer finance calls, answer billing questions, and route non-finance calls to appropriate departments

• Maintain the finance department email inbox and respond to enquiries within expected timeframes

• Support general administrative tasks and ad-hoc finance duties as required by management
Requirements

• VCE, HSC, or equivalent qualification

• Demonstrated experience in high-volume phone environments such as collections, call centres, or customer service

• Baseline or junior-level experience handling basic accounts receivable and ledger reconciliations

• High-volume call confidence, excellent phone presence, and clear verbal communication skills

• Strong resilience and conflict-resolution skills when conducting collection calls

• Solid organisational skills with the ability to prioritise urgent tasks

• High attention to detail to achieve strong data entry accuracy
Nice-to-Have Skills

• Relevant tertiary or technical educational qualifications in accounting, finance, or business administration

• Industry experience in food safety, HACCP-accredited, or commercial service sectors

• Experience using Google Workspace and cloud-based finance software
Benefits

• Permanent work-from-home set-up

• Dayshift (Australian Eastern Standard Time business hours)

• Full-time job

• HMO (STAFF only)

• Annual leave

• Christmas Bonus equivalent to 1 month's wage (pro-rate)