Dutch Customer Support Specialist | E-commerce

About this role

On behalf of our client, we are looking for a Dutch Customer Support Specialist to join a market-leading e-commerce platform in the Benelux region. In this role, you will be the first point of contact for millions of customers, ensuring an outstanding experience across every interaction in a dynamic, international environment. You will be responsible for handling inquiries, resolving issues, and maintaining the high satisfaction levels this company is known for. If you are a customer-first professional who thrives on innovation and high-quality service, this is your chance to connect thousands of partners and customers every day.

Responsibilities

Respond to customer inquiries via email, chat, and phone in a timely and professional manner. Provide accurate information about our products, services, and policies. Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary. Process orders, returns, and exchanges according to company guidelines. Maintain accurate customer records and handle sensitive data with confidentiality. Requirements Native or fluent in Dutch. Proficient in English. Previous experience in customer service is a plus. Strong problem-solving skills. High level of empathy, patience, and a customer-first attitude. Flexibility to work shifts, including evenings & weekends.

Benefits Competitive salary and benefits package. Monthly Performance bonus. Private medical insurance. Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered). Remote work policy all over Greece.