Director of Sales (Implementations)

About this role

General Information:
Job Title: Director of Sales (Implementations)
Location: Toronto, ON (Onsite/Hybrid)
Job Type: Full-Time
Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO)
Salary Range:
• Base: $140k–$160k CAD per year
• OTE: Up to 50% of base, paid on hitting targets

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology, where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview:
The Director of Sales, Implementations, is responsible for originating, shaping, and closing large-scale WMS, OMS, and TMS implementation programs while ensuring alignment with delivery realities. This is not a traditional sales role.
This role requires a deep operator mindset. Someone who understands how warehouse operations actually run, what breaks during go-lives, and how to translate that into executable, margin-protective programs.

Mandate:
Drive implementation-led revenue across enterprise platforms
Own the full commercial lifecycle from qualification → scoped program → delivery-ready handoff
Ensure alignment between sales promise and delivery reality
Build trusted relationships across operators and executive stakeholders

Must Have:
15–25+ years in supply chain, warehousing, or logistics environments
Experience leading or being accountable for:
o   WMS implementations
o   Warehouse operations
o   Go-live execution and stabilization
·       Strong network across North American supply chain operators
·       Able to engage:
o   Warehouse managers (credibility)
o   Executives (translation)

Key Responsibilities:
Platform Implementation Sales
Build relationships across warehouse operators, COOs, and supply chain leaders
Qualify implementation opportunities and assess execution viability
Represent FIQ at industry events, site visits, and operator-led conversations
Sell WMS / OMS / TMS rollout programs
Position FIQ as a certified delivery partner
Manage multi-stakeholder procurement cycles

Program Governance
Align scope with delivery team
Ensure realistic timelines and resource planning
Protect delivery margin and execution viability

Funnel Management
Lead multi-threaded discovery across operations, IT, and leadership
Shape implementation programs including scope, sequencing, and resource assumptions
Partner with delivery leaders to ensure feasibility and margin integrity
Own commercial structuring, pricing, and negotiation

Account Growth
Maintain executive relationships post-sale
Identify multi-site rollout and continuous improvement opportunities
Drive expansion across regions, facilities, or platform phases
Expand implementations across sites or regions
Identify follow-on phases
Hand off advisory or integration opportunities where relevant

What Success Looks Like in the First 90 Days:
30 Days In
Build alignment with delivery and implementation teams
Understand platform partnerships, capabilities, and constraints
Map top 10 target accounts and active opportunities

60 Days
Generate qualified implementation pipeline
Lead discovery and early-stage solutioning
Submit structured proposals aligned to delivery constraints

90 Days
Close initial implementation engagements
Establish multi-site expansion opportunities
Build forward-looking 12-month implementation pipeline

Key Performance Indicators (KPIs):
Implementation bookings (revenue)
Margin adherence (in partnership with delivery)
Win rate on qualified opportunities
Multi-site rollout expansion
Forecast accuracy

Why You’ll Love Working Here:

At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers.

We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Here’s what makes Fulfillment IQ a rewarding place to work:

Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks you’ll appreciate:

Health & Wellness
Comprehensive health and dental coverage for you and your family (region-specific plans)
Employee wellness programs where applicable

Time Off
Competitive paid time off (PTO), sick leave, and public holidays
Flexible leave policies that respect local labor standards

Retirement & Financial Security
Retirement savings programs and employer contributions
Region-specific plans…