Director of Client Success - Japan / 日本担当クライアント・サクセス部長

About this role

Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks.

Client Success at Strider enables organizations to realize the full value of our platform by delivering an exceptional client experience. Our team partners closely with clients to help them achieve meaningful outcomes, strengthen long-term relationships, and identify opportunities to expand the impact of Strider’s solutions. As Director of Client Success (Japan), you will serve as a trusted advisor to clients across Japan, ensuring successful adoption, engagement, and long-term partnership while collaborating closely with cross-functional teams to support Strider’s continued growth in Japan.

DESCRIPTION

As Director of Client Success (Japan), you will:

· Lead the Client Success function in Japan, establishing a high-performing team and delivering an exceptional client experience across the region.

· Recruit, coach, develop, and inspire Client Success professionals while fostering a collaborative, high-performance culture built on trust, accountability, and continuous learning.

· Develop and execute the regional Client Success strategy to drive client adoption, retention, satisfaction, and long-term growth.

· Establish operational processes, success metrics, and best practices that scale alongside Strider’s continued growth in Japan. · Serve as an sponsor for strategic client relationships, partnering with customers to ensure they achieve meaningful business outcomes with Strider’s platform.

· Collaborate closely with Sales to support renewals, identify expansion opportunities, and ensure seamless client engagement throughout the customer lifecycle.

· Partner with Product, Intelligence, Services, and other cross-functional teams to advocate for client needs and continuously improve the customer experience.

· Build strong relationships with executive stakeholders both internally and externally, acting as a trusted advisor and strategic partner.

· Use client insights and performance metrics to inform business decisions, improve processes, and influence product direction.

· Contribute to the growth of Strider’s global Client Success organization by sharing best practices, mentoring emerging leaders, and supporting strategic initiatives.

KEY QUALIFICATIONS

MINIMUM QUALIFICATIONS

· Bachelor’s degree or equivalent professional experience.

· Experience directly leading and developing high-performing client-facing teams.

· 5+ years of experience in Client Success, Account Management, Consulting, or another client-facing leadership role.

· Demonstrated ability to build trust, influence across teams, and inspire high performance through collaborative leadership.

· Proven ability to develop and execute client success strategies that improve customer outcomes, retention, and growth.

· Experience managing executive-level client relationships and navigating complex stakeholder environments.

· Professional fluency in both Japanese and English.

· Strong project management, organizational, and communication skills.

· Willingness to travel within Japan and internationally as business needs require.

PREFERRED QUALIFICATIONS

· Experience supporting enterprise SaaS, AI, data, intelligence, cybersecurity, or technology solutions.

· Experience working in a foreign-owned (non-Japanese) startup or high-growth technology company.

· Experience working with commercial enterprises, government organizations, research institutions, or higher education organizations.

· Familiarity with geopolitical risk, corporate security, supply chain resilience, or related disciplines.

· Experience partnering closely with Sales to drive customer growth and expansion.

· Additional language proficiency is a plus.

WHY JOIN STRIDER?

· Help organizations navigate complex geopolitical risks through industry-leading strategic intelligence.

· Build trusted partnerships with organizations shaping innovation across Japan and globally.

· Join a collaborative, mission-driven team committed to client success and continuous learning.

· Contribute to the growth of Strider’s presence in one of our most strategic international…