Director, Client Services

About this role

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

What you'll do:

As Director, Client Services, you'll help some of Japan's largest agency partners solve complex business challenges and accelerate their growth through data-driven advertising. You'll combine strategic client leadership, commercial acumen, and people leadership to build long-term partnerships, develop high-performing teams, and shape the future of the Open Internet.

• Lead the client success strategy across your portfolio, partnering closely with Business Development on commercial growth opportunities while owning execution, adoption, and long-term customer outcomes.

• Champion client success internally by collaborating across Product, Engineering, Marketing, and regional teams to influence product innovation, solve complex business challenges, and deliver best-in-class client experiences.

• Lead, coach, and develop a high-performing team of AM Team Leads, Account Managers (including people managers) and Traders fostering a culture of accountability, continuous learning, and high performance while acting as a player-coach on strategic client engagements.

• Drive operational excellence by effectively managing team priorities, resource allocation, and portfolio performance to consistently deliver exceptional client service and…