Director Cloud Services

About this role

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do.
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

POSITION SUMMARY:

The Director of Cloud Services is a leader professional and managed services teams driving customer-centric outcomes. The Director, Cloud Services can lead complex client engagements and help our teams deliver measurable outcomes across the cloud services portfolio. In this role, you will build trusted client relationships, shape well-defined scopes, and create the alignment needed to move engagements forward with confidence. You will support developing and executing the roll out of engineering governance mechanisms, establishing standards for training, evaluating, and managing the teams, and ensure the team has the guidance and technical details for executing their day to day tasks.

As the Director, Cloud Services, you will provide client-facing, commercial, technical, and delivery leadership across the full engagement lifecycle. You will translate client needs into executable approaches, interface effectively with project management, sales, and engineering teams, remove technical and delivery roadblocks, and ensure that engineering commitments are clearly understood and consistently delivered. This role requires strong technical fluency and sound judgment, but day-to-day hands-on engineering is not the primary expectation, you are able to evaluate engineers and architects on their performance. You will also serve as a trusted technical partner to Sales, Advisory, Security, and other cross-functional teams.

This role requires a deep understanding of engineering operations, customer advocacy, and strategic business alignment to help organizations optimize their security posture. The Director will collaborate with clients, executive leadership, and technical teams to develop security engineering strategies, improve customer adoption, and enhance product-market alignment. Additionally, this role includes public speaking, cybersecurity evangelism, and leading go-to-market (GTM) initiatives to strengthen brand presence and community engagement.

What You'll Do

Client Leadership, Delivery Excellence, and Quality and Risk Management

• Serve as a senior client-facing leader for the team across cloud engineering engagements, establishing trust, setting expectations, and maintaining clear communication with technical and executive stakeholders.

• Own engagement momentum and delivery excellence by monitoring scope, milestones, risks, dependencies, quality, and client satisfaction; take prompt action when outcomes are at risk.

• Lead high-priority client escalations and difficult conversations with professionalism, transparency, and a focus on practical resolution and long-term relationship health.

• Ensure client commitments are understood across delivery teams and that engagement decisions, tradeoffs, status, and next steps are communicated clearly and consistently.

• Own engineering quality, risk management, technical readiness, design quality, implementation quality, and corrective actions for recurring delivery issues, using the standards approved by Cloud Services leadership.

• Implement engineering standards for architecture, engineering, and operational readiness. You will own implementation and adoption of those approved standards across the teams, in collaboration with peers and other delivery operational teams.

• Ensure clear technical handoffs across teams (internal and external) so implementation and ongoing support remain connected as a seemless delivery model.

• Participate and support established backlog management, prioritization, dependency, work-in-progress, and recovery practices across our project. Provide standards, oversight, and collaboration amongst the teams to high-light concerns, address risks and mitigations, and recommended next steps.

Sales Support, Scoping, Solution Shaping, and Thought Leadership

• Partner with Sales and pre-sales teams to lead discovery, understand client business and technical challenges, assess delivery feasibility, and shape compelling cloud services approaches.

• Develop and review scopes of work, estimates, assumptions, dependencies, milestones, and acceptance criteria so proposed work is commercially sound and executable.

• Translate complex cloud engineering and cloud security concepts into clear recommendations for clients, sellers, executives, and delivery teams without losing the important technical or commercial details.

• Identify scope, staffing, schedule, and delivery risks early; establish mitigation plans and ensure that proposed commitments are aligned to available capabilities and client outcomes.

• Marketing support and enablement – clearly articular our GTM and value proposition to internal and extneral stakeholders

• Drive business growth for our customers and understanding their business and GTM needs, and how Coalfire can support their initiatives

• Support sales lifecycles when delivery input is required by working with Sales and customers to validate technical content in SOWs (e.g., Approach and Methodogy, timelines, outputs, deliverables, pricing, resourcing, etc), Change Orders, and Contracts and create accurate delivery inputs for deals.

• Confirm the accuracy of technical information in SOWs, Change Orders, and Contracts and coordinate corrections with the authorized Sales owners.

• You maintain decision-making authority on practice pricing, contract…