Senior Director of Cloud Services

About this role

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do.
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

POSITION SUMMARY:

The Senior Director, Cloud Services leads the operations for our Cloud Services organization across professional and managed services teams. In this role, you will partner with the Vice President and Managing Principal to establish delivery standards, drive mechanisms for monitoring engagement health, and ensure cloud services are delivered on time, with consistent quality and a clear focus on client needs.

As the Senior Director, Cloud Services, you will provide technical and operational leadership across the full Cloud Services delivery lifecycle. You will serve as the main delivery point of contact with Delivery Operations, Resource Management, and other cross-functional teams to ensure success for Cloud Services. You will support consultants and delivery leaders, identify and remove delivery risks, and create the processes, metrics, and accountability needed to scale high-quality cloud services. You will also serve as a trusted technical partner to Sales, Advisory, Security, and other cross-functional teams.

This role requires a deep understanding of engineering operations, customer advocacy, and strategic business alignment to help organizations optimize their security posture. The Senior Director will collaborate with clients, executive leadership, and technical teams to develop security engineering strategies, improve customer adoption, and enhance product-market alignment. Additionally, this role includes public speaking, cybersecurity evangelism, and leading go-to-market (GTM) initiatives to strengthen brand presence and community engagement.

What You'll Do

Client Leadership, Delivery Excellence, and Quality and Risk Management

• Establish, monitor, and reinforce Cloud Services delivery standards for scope, quality, timelines, documentation, risk management, and client communication.

• Maintain visibility into engagement schedules, milestones, risks, dependencies, and resourcing to ensure cloud services delivery is progressing on time.

• Review delivery health and operational metrics such as utilization, capacity, forecast, margins, quality, and client satisfaction; drive corrective action when needed.

• Lead resolution of high-priority delivery and client escalations, engaging directly with clients and delivery teams to restore momentum and protect outcomes.

• Lead high-priority client escalations and difficult conversations with professionalism, transparency, and a focus on practical resolution and long-term relationship health.

• Ensure client commitments are understood across delivery teams and that engagement decisions, tradeoffs, status, and next steps are communicated clearly and consistently.

• Oversee and ensure mechanisms exist and are running for evaluating engineering quality, risk management, technical readiness, design quality, implementation quality, and corrective actions for recurring delivery issues, using the standards approved by Cloud Services leadership.

• Oversee and ensure mechanisms exist for the team in defining engineering standards for architecture, engineering, and operational readiness. You will own goverance and oversight of the delivery teams implementation and adoption of those approved standards across the teams, in collaboration with your direct reports and other delivery operational teams.

• Oversee, establish or update, operational mechanisms with delivery operations and resource management teams on backlog management, prioritization, dependency, work-in-progress, and recovery practices across our project. Provide standards, oversight, and collaboration amongst the teams to high-light concerns, address risks and mitigations, and recommended next steps.

Sales Support, Scoping, Solution Shaping, and Thought Leadership

• Support the Vice President and Managing Principal in planning and executing the Cloud Services operating model, priorities, and growth initiatives.

• Support offering mgmt and other delivery operations teams on standardization, service description, pricing, scoping, etc to ensure repeatable and high value services are provided to our clients.

• Evaluate emerging cloud technologies and service delivery practices, translating relevant developments into practical guidance, enablement, and standards.

• Provide technical and operational input into business planning, service development, forecasting, and investment decisions.

• Drive business growth for our customers and understanding their business and GTM needs, and how Coalfire can support their initiatives

• Identify scope, staffing, schedule, and delivery risks early; establish mitigation plans and ensure that proposed commitments are aligned to available capabilities and client outcomes.

• Marketing support and enablement – clearly articular our GTM and value proposition to internal and extneral stakeholders

• Partner with Sales and pre-sales teams to lead discovery, understand client business and technical challenges, assess delivery feasibility, and shape compelling cloud services approaches

• Support sales lifecycles when delivery input is required by working with Sales and customers to validate technical content in SOWs (e.g., Approach and Methodogy, timelines, outputs, deliverables, pricing, resourcing, etc), Change Orders, and Contracts and create accurate delivery inputs for deals.

• Confirm the…