Directeur(trice), Expérience client, croissance et modernisation

About this role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Experience, Growth & Modernization based in Canada. This is a senior leadership role responsible for the end-to-end customer journey and growth strategy for a major digital investment platform. You will lead initiatives spanning customer experience, digital adoption, AI, process simplification, modernization, and organizational change. The role bri…