Digital Operations Specialist

About this role

Are you the digital native who’s always first to learn the ins and outs of a new system release? Are you the go-to co-worker for pro tips or tech support?
If so, you may be the tech-savvy Digital Operations Specialist we’re looking for. As we grow our virtual team, we need someone to specialize in what we are calling “digital operations” — think office manager for the virtual workplace. So if you’re a natural at keeping up with ever-evolving technologies, training folks on new platforms, and you’re looking to build your system admin or IT experience: You might be an Idealist!
At Idealist Consulting, we are innovators and problem-solvers committed to global progressive action. We help organizations grow through Salesforce implementation, marketing automation, and custom application development. Idealist Consulting has been B Corp Certified since 2008.
The Digital Operations Specialist is a full-time role on our Operations Team.
Candidates must currently reside in one of the following locations to be considered for this role: California, Colorado, Washington D.C., Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Maryland, Michigan, Minnesota, Montana, North Carolina, New Hampshire, Oklahoma, Oregon, Texas, or Washington. We are unable to consider candidates residing outside these locations at this time.

How You’ll Contribute:

Facilitate the selection, use and adoption of Idealist Consulting’s tech stack

Monitor new system releases, software updates, security compliance requirements, and exceptions

Facilitate platform renewals by auditing staff license use, anticipating needs, and adjusting as needed

Facilitate digital tool procurement process

Facilitate annual techstack reviews

Maintain data governance standards including file organization and permission sets

Coordinate relationship with third-party IT support vendor including equipment and security monitoring

Security committee participation

Spearhead internal adoption initiatives

Maintain company equipment inventory in Salesforce

Drive user adoption of existing tools

Train Idealist Consulting team on usage norms

Create tip sheets

Monitor #helpdesk and provide troubleshooting support

Drive internal adoption and best practices for internal AI usage

Project manage AI adoption plans and training

Be an active collaborator in the AI committee

Lead the AI focus group

Become an in-house Anthropic expert

Your Background Includes:

Base line:

4-5 years of professional experience, preferably in operations or IT

Experience in training and onboarding individuals to cloud based solutions

Natural tech-savvy with enthusiasm for growing this experience

Strong attention to detail and organizational skills

Systems thinker with a growth mindset

Previous experience working with remote teams

Comfortable working in Google Suite, Slack, and Salesforce (or other CRM)

Extra Credit:

Admin experience in Salesforce or other systems

Empathy for sci-fi nerdery (especially Star Trek)

What You Can Expect:

Equitable total compensation package & humane work weeks

Flexible workday scheduling so you can take personal appointments during the day when you need to

Healthcare benefit package options that meet the diversity of our team’s needs

Generous Paid Time Off policy

Paid Volunteer Time to encourage community involvement and civic engagement

401k employer match and short term leave available with tenure

A Little More About Us:
Idealist Consulting was founded in 2006 by returning Peace Corp volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. We’re committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes.

Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all. Read our Commitment to Diversity, Equity, and Inclusion on our Ethics page.

Originally posted on Himalayas