Customer Support Specialist - Dutch WFH

About this role

Dutch Speaking Customer Support Specialist (Remote)
Fully Remote
A rapidly expanding international customer experience company is looking for a fluent Dutch-speaking Customer Support Specialist to join their remote team.
This opportunity is ideal for a service-driven professional who enjoys helping customers, thrives in a fast-paced digital environment, and is passionate about delivering exceptional customer experiences from the comfort of home.
What You'll Be Doing

Provide professional and friendly support to Dutch-speaking customers across multiple channels

Handle customer enquiries relating to orders, deliveries, product information, refunds, and account support

Resolve customer concerns efficiently while maintaining a positive brand experience

Respond to customer interactions via phone, email, live chat, and social platforms

Ensure all customer records and case notes are updated accurately

Work collaboratively with internal teams to ensure timely resolutions

Identify recurring customer issues and contribute ideas for service improvements

Maintain a high standard of communication and professionalism in every interaction

Meet individual quality standards and productivity goals

What We're Looking For

Fluent Dutch language skills (spoken and written)

Previous experience in customer service, support, hospitality, retail, or contact centre environments

Strong communication and problem-solving abilities

Comfortable working independently in a remote environment

Excellent attention to detail and administrative accuracy

Confident using online systems, CRM platforms, and digital communication tools

Ability to multitask and manage workload effectively

Positive attitude with a customer-first mindset

Reliable internet connection and suitable home-office setup

Working Hours

Flexible rotational shifts between 07:00 and 22:00 (Netherlands time)

Weekend availability required on a rotational basis

What's on Offer

Fully remote work opportunity

Competitive salary package between R35,000 – R45,000 per month depending on experience

International exposure within a growing global business

Ongoing training and career development opportunities

Supportive and collaborative team culture

Important Information
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.
Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.
Surgo (Pty) Ltd does not charge any application fees.
Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact:
Originally posted on Himalayas