Customer Support & Operations Coordinator

Over deze functie

In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.

Client Details

Our client is a well-established international company operating in a customer-centric retail and services environment. To support its continued growth and commitment to service excellence, the company is looking for a Customer Support & Operations Coordinator to join its central support team.

Description

In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.

Key Responsibilities

* Handle and resolve complex customer cases escalated by first-line support teams, ensuring timely and satisfactory resolutions.
* Provide operational support to internal teams and regional business units.
* Deliver administrative support to business customers, including managing customer communications, maintaining records, and processing account-related information.
* Ensure accurate management of customer data and documentation within internal systems.
* Analyze recurring incidents, identify trends, and propose improvements to enhance customer experience and operational efficiency.
* Collaborate with multiple departments to ensure seamless communication and service delivery.
* Contribute to ongoing process optimization initiatives and support continuous improvement projects.

Our customer offers you:

* The opportunity to join a stable and reputable international organization.
* A varied role combining customer support, administration, and process improvement.
* A collaborative and positive working environment.
* Exposure to multiple business functions and stakeholders.
* Opportunities to contribute to operational excellence initiatives and make a tangible impact on customer satisfaction.