Customer Support & Operations Coordinator

Over deze functie

Our client is a well-established international company operating in a customer-centric retail and services environment. To support its continued growth and commitment to service excellence, the company is looking for a Customer Support & Operations Coordinator to join its central support team.

Jobomschrijving

In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.

Key Responsibilities

* Handle and resolve complex customer cases escalated by first-line support teams, ensuring timely and satisfactory resolutions.
* Provide operational support to internal teams and regional business units.
* Deliver administrative support to business customers, including managing customer communications, maintaining records, and processing account-related information.
* Ensure accurate management of customer data and documentation within internal systems.
* Analyze recurring incidents, identify trends, and propose improvements to enhance customer experience and operational efficiency.
* Collaborate with multiple departments to ensure seamless communication and service delivery.
* Contribute to ongoing process optimization initiatives and support continuous improvement projects.

Our customer offers you:

* The opportunity to join a stable and reputable international organization.
* A varied role combining customer support, administration, and process improvement.
* A collaborative and positive working environment.
* Exposure to multiple business functions and stakeholders.
* Opportunities to contribute to operational excellence initiatives and make a tangible impact on customer satisfaction.