Customer Service Representative | Healthcare Account | with 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Process orders for diabetic supplies and coordinate delivery to patients in a timely manner.

• Conduct follow-ups via phone and fax to obtain authorizations, order forms, and clinical documentation from healthcare providers.

• Maintain and update customer records, ensuring all interactions are accurately documented within the customer portal.

• Meet or exceed individual and team performance metrics, including attendance, average handle time (AHT), quality assurance (QA), and orders processed.

• Stay current on product knowledge, company policies, and service procedures to ensure high-quality customer support.

Requirements

• At least 6 months of BPO experience under a Healthcare Account (US Healthcare Insurance)

• Strong phone contact handling skills and active listening skills

• Ability to multi-task, prioritize, and manage time effectively

• Good verbal and written English skills

• Willing to work onsite in Buendia, Makati

• Amenable working night shift
Benefits
What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills
Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives