Customer Service Representative | Healthcare Account | Get a 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Respond promptly and professionally to customer inquiries through inbound and outbound phone calls.

• Process patient orders for DME supplies and coordinate delivery confirmations with patients.

• Follow up with healthcare providers by sending authorization requests, order forms, and clinical documentation via email and fax.

• Maintain and update customer records accurately within the customer management portal.

• Document all customer interactions and order-related activities in accordance with company standards.

• Meet or exceed established individual and team performance metrics, including Attendance, Average Handle Time (AHT), Quality Assurance (QA), and Orders Processed.

• Stay current on product information, company policies, procedures, and service standards to ensure accurate and effective customer support.

• Collaborate with internal teams and healthcare providers to resolve order issues and ensure timely order fulfillment.
Requirements

• At least 6 months BPO experience handling a Healthcare Account

• Experience with DME and authorization is a PLUS

• Proficient in using MS Tools

• Good verbal and written English skills

• Must be willing to work on-site in Buendia, Makati

• Amenable working night shifts
Benefits
What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills
Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives