Customer Service Representative (Financial Payroll) - Ortigas

About this role

We are looking for Customer Service Representatives to join a fast growing Ride Sharing account in Anonas. You will be responsible for delivering exceptional service to valued clients by effectively addressing inquiries, resolving issues, and assisting with customer needs.

Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve customer issues and complaints focusing on first-call resolution
Maintain accurate and detailed records of customer interactions
Collaborate with team members to enhance customer service processes
Provide clear and accurate information about products and services
Meet or exceed individual and team performance targets
Requirements
At least a high school graduate
Must have at least 1 year of BPO experience with 6 months of chat support OR 1 year of payroll experience
Must be conversant in both spoken and written English
Amenable to work fully on-site in Ortigas, Pasig
Amenable to work on graveyard shift and shifting schedule
Can start ASAP
Benefits
Free HMO
Free Dependents
Night Differential
Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.