Retail Associate / Customer Service Representative - QC

About this role

We are looking for CSRs to join a fast growing retail account in Cyberpark, Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve customer issues and complaints with a focus on first-call resolution
Maintain accurate and comprehensive records of customer interactions
Collaborate with team members to improve customer service processes
Provide product and service information to assist customers with their needs
Proactively identify opportunities to enhance the customer experience
Meet or exceed individual and team performance targets
Requirements
Completed at least Senior High School, 2nd year in college, 2-year vocational/associate degree with or without experience OR
HS Graduate (Old Curriculum) with at least 1 year of BPO experience
Must be conversant in both spoken and written English
Amenable to work fully on-site in Quezon City
Amenable to work on shifting schedule
Can start ASAP

#TASQVol
Benefits
Free HMO
Free Dependents
Night Differential
Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.