Customer Service Representative – Czech & English (Remote, Portugal)

About this role

Location: Braga, Portugal (Remote)
Start Date: 7 May 2026
Work Schedule: Monday to Friday | 08:00 – 17:00 | Weekends off
About the Role
We are seeking a Customer Service Representative fluent in Czech and English to join an international support team. You will handle customer inquiries, provide information, and resolve issues across communication channels while ensuring a high standard of service quality.
This is a remote position, but candidates must already be residing in Portugal. Relocation is not provided.
Key Responsibilities

• Handle customer inquiries via phone, email, or chat in Czech and English

• Provide accurate information and effective solutions to customer requests

• Maintain a high level of professionalism and customer satisfaction

• Record and update customer interactions in internal systems

• Follow company procedures and service guidelines

Requirements

• Native or fluent Czech (mandatory)

• Good English communication skills (written and spoken)

• Strong communication and problem-solving abilities

• Ability to work independently in a remote environment

• Must already be based in Portugal (mandatory)

• Availability to work Monday–Friday, 08:00–17:00

Originally posted on Himalayas