Customer Service Representative - 8am - 5pm PST

About this role

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will be available 8am - 5pm PST (Mon to Fri), to support patient in/outbound contact.
Essential Functions for Customer Service Representative
In addition to working as prescribed, specific responsibilities of this role include:

• Responsible for consistently meeting production standards for inbound and outbound calls

• Responsible for consistently meeting quality assurance standards.

• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer

• Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.

• Protects customer information by keeping all information confidential.

• Processes miscellaneous paperwork and documentation.

• Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service

• Schedules call backs as needed.

• Be a collaborative team member.

• Assist with additional tasks as assigned by supervisor or call center management.

Minimum Requirements:
Education/Experience/Certification Requirements

•
MUST be available to work 8am - 5pm PST.

• High-speed home internet (NOT Cell-based internet) required.

• Ability to test home internet speed, to ensure adequate bandwidth.

• Excellent communication (written and oral) and interpersonal skills.

• Strong organizational, multi-tasking, and time-management skills.

• Must be detail oriented and able to follow through on issues to resolution.

• Must be able to act both independently and as a team member.

• High School Diploma or equivalent combination of education and relevant experience needed.

Preferred Qualifications:

• One year or more provide customer service support over the phone in remote setting.

• Experience handling up to 100 customer contacts per day

Originally posted on Himalayas