Customer Service English–Polish–German

Over deze functie

Our client is a European transport company specialising in the hire of plastic pallets.

Jobomschrijving

Do you enjoy problem-solving, adapting to new situations and communicating with people from different countries? Then we have a great challenge for you!

We are looking for a motivated Customer Service Assistant for an innovative transport company in Schelle (Antwerp) who can communicate fluently in English, Polish and German.

You’ll be a key link within the logistics department. Working with various partners and sites, you’ll ensure that return shipments are collected smoothly, efficiently and on time. No two days are the same: you’ll plan, coordinate, follow up and step in when things don’t go to plan.

**Your mission?**

To ensure that every collection runs as smoothly as possible. You’ll maintain an overview, liaise with the relevant parties and spot potential issues before they become real problems.

In practical terms, this means that you:

• Plan and organise collections by creating weekly schedules and maintaining contact with the relevant partners and locations.

• Actively track which locations have not yet been contacted and ensure that no collection slips through the net.

• Monitor performance and help devise solutions when a collection does not go to plan.

• Keep customer details up to date, from telephone numbers and email addresses to opening hours and other practical information.

• Continuously look for smart ways to increase the success rate of collections.

**What’s in it for you?**
Hard work deserves to be rewarded. That’s why our client not only offers an exciting job, but also an attractive and comprehensive benefits package.

**Here’s what you can expect:**

* A full-time contract in a dynamic and innovative working environment.A varied role with potential for growth, offering plenty of opportunities for your personal development.
* A gross monthly salary of between €2,300 and €3,500, depending on your experience and skills.
* Meal vouchers and eco-vouchers.
* A net expense allowance of €80 per month.
* Hospitalisation insurance, so you can look to the future with peace of mind.
* A laptop to enable you to work efficiently and flexibly.
* Pension savings, because we’re not just thinking about today.
* 25 days’ annual leave to ensure you have plenty of time for yourself, family and friends.
* Bicycle leasing, for those who like to cycle to work in a sporty and sustainable way.
* An annual bonus in recognition of your commitment and performance.
* And perhaps most importantly: you’ll become part of a growing company that continues to invest in your development.