Customer Service Assistant

Over deze functie

We are currently looking for a Customer Service Assistant to strengthen the customer support team. In this role, you will act as a key point of contact for clients and internal stakeholders, ensuring smooth order processing and high-quality service delivery in a dynamic and highly regulated environment.

Client Details

Our client is an international and fast-growing company active in the pharmaceutical sector, dedicated to improving patient outcomes through innovative healthcare solutions. Their Belgian office, located in Flemish Brabant, plays a key role in supporting operations across Europe.

Description

We are currently looking for a Customer Service Assistant to strengthen the customer support team. In this role, you will act as a key point of contact for clients and internal stakeholders, ensuring smooth order processing and high-quality service delivery in a dynamic and highly regulated environment.

Key Responsibilities

* Act as the primary point of contact for customers via phone and email (French, Dutch, and English) * Manage and process customer orders from A to Z in the ERP system * Ensure accurate follow-up of deliveries, backorders, and stock levels * Coordinate with internal departments such as supply chain, logistics, and sales * Handle customer inquiries, complaints, and returns in a professional and solution-oriented manner * Maintain up-to-date customer records and documentation in line with pharmaceutical regulations * Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency

Our customers offers a great workenvironment in a dynamic team and with challenging tasks within the Customer Service.