Customer Service & Appointment Coordinator

About this role

Location: Remote (Philippines)
Schedule: U.S. Hours (Final schedule to be confirmed)
Salary:PHP 20,000/month (Part-time)
Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities
About the Role
SmartScale360 is hiring a dependable and customer-focused Customer Service & Appointment Coordinator to support a growing U.S.-based business.
This role is responsible for lead follow-up, customer communication, appointment scheduling, and accurate CRM documentation. The ideal candidate is organized, proactive, comfortable with outbound communication, and able to manage multiple leads and follow-up tasks efficiently.
What You'll Do

• Contact new and existing leads through phone, text, and email

• Follow up with leads and schedule or confirm appointments for the sales team

• Maintain consistent customer communication and provide professional assistance

• Respond to customer inquiries and escalate concerns when necessary

• Document all customer interactions and follow-up attempts accurately in the CRM

• Update customer information, appointment status, notes, and follow-up dates

• Track leads, appointments, and follow-up activities to ensure no customer falls through the cracks

• Coordinate with the sales and management teams regarding appointments, customer concerns, and follow-up needs

• Maintain accurate records and support an organized and efficient lead management process

What We're Looking For

• Previous experience in customer service, appointment setting, call center, sales support, or administrative roles

• CRM experience strongly preferred

• Excellent verbal and written English communication skills

• Comfortable making outbound calls and communicating through text and email

• Strong organizational and multitasking skills

• Excellent attention to detail and accuracy

• Dependable, proactive, and able to work independently

• Customer-focused with a professional communication style

Tools You'll Use

• CRM: HubSpot, Salesforce, Zoho, Pipedrive, or similar platforms

• Communication: Phone, SMS/text, email, Zoom, Google Workspace

• Scheduling: Calendars and appointment scheduling platforms

• Productivity: Microsoft Office, Google Workspace, or similar tools

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM

• Internet: Stable 100 Mbps connection

• Backup: Secondary internet connection, backup device, and reliable power source

• Work Environment: Professional, quiet, and suitable for customer communication

Schedule

• Work Schedule: To be confirmed by the client

• Availability: Must be available to work based on client operational needs

• Shift: Must be flexible to work U.S. hours

Why Join SmartScale360?

• Permanent remote work

• Competitive salary

• Healthcare benefits

• Annual performance appraisal

• Career growth opportunities

• Training and development

• Work with established U.S.-based businesses

• Supportive and collaborative remote team

Apply Today!
If you're organized, customer-focused, and confident in handling calls, follow-ups, and appointment scheduling, we'd love to hear from you.
Apply today and take the next step in your career with SmartScale360.
Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.
Originally posted on Himalayas