Customer Service and Project Coordinator

Over deze functie

Our client is looking for a Customer Care Project & SRS Coordinator who will play a key role in ensuring the smooth execution of customer projects from quotation through delivery. Acting as the link between multiple internal stakeholders, this person will help drive operational excellence while ensuring an outstanding customer experience.

**Bedrijfsomschrijving**

Our client is a globally recognised industrial manufacturer with a long-standing history of innovation and excellence. Serving customers across a wide range of sectors worldwide, the company is known for its high-quality engineered solutions, strong customer focus and commitment to continuous improvement.
The organisation combines the stability of an international group with a collaborative and people-oriented culture. Employees are encouraged to grow professionally while working in a dynamic and multicultural environment.

**Omschrijving**

* Coordinate projects in collaboration with Customer Care, Project Coordination and Engineering teams.
* Act as a key point of contact between internal departments to ensure seamless project execution.
* Manage quotation and order-related activities throughout the project lifecycle.
* Monitor material availability and proactively expedite orders when required.
* Collaborate closely with Supply Chain teams to guarantee timely delivery of products.
* Ensure excellent customer service by adhering to established processes and best practices.
* Support customers by analysing requests, questions and operational challenges.
* Assist in customer care improvement initiatives and training-related projects.
* Contribute to operational projects and provide support to management when needed.

* Competitive salary package complemented by attractive fringe benefits.
* Meal vouchers and comprehensive insurance coverage.
* Pension plan and additional employee benefits.
* Extensive onboarding, training and development opportunities.
* Clear career growth prospects within an international organisation.
* Positive team culture with regular team-building and social activities.
* Opportunity to collaborate with colleagues and stakeholders across the globe.
* Dynamic environment where innovation, teamwork and personal development are highly valued.