Customer Service Advisor - English (Any Location, Any Location, MA)

About this role

Job description
As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)
As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:

• Responding to a wide variety of customer cases via phone and email

• Listening carefully to customer requests and demonstrating understanding

• Opting for the best route (appeal process) to handle the customer case

• Remain professional and calm in all situations

• Record and document customer cases in the appropriate tool

• Demonstrate an attitude that reflects the best possible image of the company

Required profile

• Very good time flexibility to work 44 hours per week on a rotating basis;

• Have at least a baccalaureate

• Have an excellent command of business English (level C1 written and spoken)

• Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction

• Recognizes the field and values of meditation and its real benefits

Benefits and others
In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:

• Certification Training;

• A de-capped sales bonus;

• A performance bonus;

• An evolving salary;

• Subscription to the CNSS;

• A private health insurance

Like all the positions in our company, this position is open to people with reduced mobility
Time range
7:00 – 20:00
Net salary + bonus + (interesting incentive)
Originally posted on Himalayas