Customer Service Administration Assistant

About this role

Our client is a well-established Australian manufacturer and wholesaler specialising in high-quality automotive accessories and lifestyle products. Operating for over 50 years, they supply major retailers across Australasia with a strong emphasis on product innovation, quality, and customer satisfaction.
They are now seeking to hire a Customer Service Administration Assistant to join their team and deliver exceptional support across multiple customer communication channels. This role plays a critical part in processing custom product orders, assisting buyers, and maintaining smooth administrative operations

Job Responsibilities
Customer Service & Communication

• Respond to customer enquiries promptly across phone, email, and social media messaging platforms

• Conduct both inbound and outbound customer support calls

• Support customer service needs across online marketplaces including eBay, Amazon, Catch, Kogan, and TradeMe

• Follow up on customer sample and swatch requests

• Manage customer review responses to maintain high satisfaction levels
Order Management & Administration

• Learn and interpret the detailed product catalogue with a primary focus on custom seat covers

• Assist the broader team in processing customer orders with high accuracy to avoid costly errors

• Input details into HubSpot and assign tasks to relevant support personnel

• Capture weekend customer activity to assist in reducing Monday backlog
Requirements

• Previous experience in a customer service, telephone support, or administrative role

• Excellent written and verbal communication skills in English

• Professional, friendly, and helpful phone manner

• High attention to detail and strong data entry accuracy

• Intermediate proficiency with Microsoft Office, particularly Excel, and Google Workspace
Nice-to-Have Skills

• Experience interpreting complex or technical product catalogues

• Prior experience within the automotive parts or accessories sector

• Experience using customer management tools like HubSpot, Hiver, or Smartsheet

• Familiarity with ERP software or legacy databases such as AS400 and Oscar
Working Hours in PH time
During Training Period

• Monday to Thursday: 7:00 AM to 2:00 PM

• Friday - 7:00 AM to 12:30 PM
After Training (30hrs work week)

• Monday - 6:00 AM to 12:00 PM

• Tuesday & Wednesday - 6:00 AM to 1:00 PM

• Saturday & Sunday - 6:00 AM to 1:00 PM

Benefits

• Permanent work-from-home set-up

• Dayshift (Australian Eastern Daylight Time business hours)

• Part-time opportunity (30 hrs per week)

• HMO (STAFF only)

• Annual leave

• Christmas Bonus equivalent to 1 month's wage (pro-rate)