Customer Operations Associate

About this role

Key Responsibilities:

• Handle inbound calls in a call center environment, addressing a wide range of customer inquiries related to operations.

• Respond to calls with urgency, escalating issues per call center protocols when necessary; time-sensitive cases such as emergency orders and credit holds must be addressed promptly due to potential impact on patient care.

• Conduct thorough research to resolve concerns, including order status, invoice inquiries, and other operational issues.

• Review customer statements and provide detailed explanations for any discrepancies identified.

• Monitor service tickets and recorded phone conversations to ensure quality standards are met, escalating concerns to management for review and potential process improvements.

• Identify recurring concerns from customer interactions and recommend process improvements to enhance efficiency and service quality.

Qualifications (Required):

• Bachelor’s degree in Business Administration, Finance, or Healthcare.

• Minimum of 1 year of experience in customer service or a call center environment.

Preferred Qualifications:

• Experience working in healthcare, shared services, or BPO environments.
Technical Skills:

• Proficiency in Microsoft Excel

• Database analysis

• Vendor statement comparison and reconciliation

• Familiarity with call center systems (e.g., Cisco phone system)

Core Competencies:

• Strong attention to detail

• Excellent customer service skills

• Adaptability and flexibility in a fast-paced environment

• Quick learner with the ability to multitask effectively

• Strong verbal and written communication skills

Originally posted on Himalayas