Customer Care Advisor - German Speaking

About this role

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by Dwayne D’Souza, HeliosXwas built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.

Where we’re going:

2026 is another significant year for HeliosX. Our ambition is to surpass £1.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale, we're focused on building the technology, operational excellence and clinical capabilities that will support sustainable long-term growth. Joining HeliosX now means helping shape the systems, teams and products that will define the next chapter of digital healthcare. You'll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale.

There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

HeliosX is hiring a German Speaking Customer Care Advisor. This is an exciting opportunity to provide operational support while we continue to scale in the German market, joining a team of 9 German Speaking Customer Support function.
The Customer Care Advisor is responsible for communicating with our patients either over the phone, live chats/messaging on email and over social media. You work alongside the Responsible Pharmacists/ Clinicians to ensure exceptional clinical care and customer care is consistently delivered and patient safety is never compromised. The Customer Care Advisor will consistently deliver prompt service, have problem-resolution skills and excellent attention to detail.
What you’ll be doing:

Ability to have a performance efficiency on the agreed number of tickets, phones calls and live chats/messaging with high attention to detail

Obtain agreed level of customer satisfaction (CSAT) on interactions over email, phones and live chats/messaging

Have a high level of adherence with the schedules and rota according to agreed targets

Assist Customers via emails, phones, live chats/messaging and social media platforms

Collaborative work with other departments such as clinical, socials and pharmacy dispensing teams

Collecting customer feedback to share with senior agents and team leads

Ensure patient requests are handled in a timely manner

Support with new hire training when needed

Ability to solve problems and communicate with other team members and management in order to find the root cause of customer issues

Ability to work off templates when needed and make suggestions/decisions in line with senior agents and the team lead

What you'll bring to the role:

German native speaker with high proficiency in English

Minimum of 2-years experience in an online customer service environment

Experience handling multi-channel contact support (Email, Chat, Phone)

Experience using cloud-based platforms Eg. Zendesk

Computer literacy

Pharmacy/skincare knowledge or experience is desirable

Why work with us?
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

25 days holiday plus UK Bank Holidays (excluding two per year)

Private health insurance, along with extra dental and eye care cover

Pension scheme

Enhanced parental leave

Cycle-to-work Scheme

Electric Car Scheme

Free Dermatica and MedExpress products every month, as well as family discounts

Home office allowance

Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside audible subscription)

Originally posted on Himalayas