Consumer Services Marketing Associate Account Director

About this role

Who We Are:

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients.

At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways.

Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

Disclaimer: This is a remote position, but candidates must be a resident of and legally authorized to work in your current country of residence to be considered.
***Proficiency in spoken and written English at an advanced level is required for this role. (Use if posting in any country where English is not the primary language)
A day in the life:
You'll own a portfolio of 4–6 consumer services accounts — home services, education, financial services, hospitality, insurance, or similar lead-gen-driven businesses. You will serve as the primary strategic partner for your clients on a day-to-day basis, owning the narrative around performance, identifying growth opportunities, and ensuring all marketing efforts ladder up to business objectives. A successful candidate is a strong cross-channel marketer and communicator who can confidently translate data into insights, guide internal teams, and build trust with clients. This is a critical role in ensuring accounts are not only running efficiently, but driving meaningful business impact.
As an AAD, you will act as the day-to-day strategic lead for Consumer Services clients, ensuring marketing efforts are aligned to lead quality, conversion, and revenue — not just lead volume. Every client in this vertical has a sales team, and that sales team will have opinions about whether marketing is delivering. Your job is to make sure you already know the answer before they ask. You will work closely with client marketing and sales or operations contacts to define what a qualified lead actually looks like — and build that definition back into targeting, creative, and campaign strategy. This role requires comfort discussing CPL, lead-to-close rate, cost per acquisition, funnel conversion, and local market dynamics. You'll partner with Project Managers to ensure execution stays on track — leading client calls directly on larger accounts, while the PM leads on smaller ones — and will collaborate with the Account Director to refine quarterly strategy and long-term growth plans.
Key Responsibilities:

Employ AI technologies to enhance and optimize business processes

Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Lead weekly client calls on larger accounts; support PM-led calls on smaller accounts — own the performance narrative either way

Translate Power Circuit roadmap outputs into weekly account priorities; flag when targeting, creative, or measurement setup is driving lead quality problems

Stay close to funnel metrics — CPL, lead-to-opportunity rate, cost per acquisition — and surface concerns before the client's sales team does

Work with client sales or operations contacts to maintain a shared definition of lead quality; feed that back into targeting and creative strategy

Coordinate paid search, paid social, SEO, local, and creative teams around a unified account strategy

Support geographic expansion and local market strategy; flag when market dynamics require a different approach

Support the AD on quarterly strategy, renewal prep, and service expansion conversations

Build and maintain strong client relationships; contribute to ≥90% retention across your accounts

Work in Iris and nova daily; use performance data to surface issues before clients raise them; maintain Pulse cadence at 100%

Role Requirements:

4–7 years in lead generation or consumer services marketing, with experience managing client relationships day-to-day

Understands lead funnel economics: CPL, lead-to-opportunity rate, cost per acquisition, LTV by lead source

Has worked with clients who have sales teams — knows what aligning marketing to sales looks like in practice

Comfortable with paid search-heavy media mixes and local campaign structures

Familiar with local SEO, GMB, and review strategy as performance levers in services categories

Has experience framing lead quality vs. lead volume conversations for clients, and knows how to shift focus without damaging the relationship

Strong written and verbal communication; can translate funnel data into a clear, credible narrative

Key Performance Indicators (KPIs)

Expansion to Churn Ratio (ETCR)

Net MRR across portfolio

Client NPS (8+ avg)

Monthly Service Expansion pipeline generation

Power Circuit Certification (annual)

Most Important…