Collection Analyst (Low Recovery) - with Field Work

About this role

About First Circle
First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency. We're looking for a hardworking, reliable, and hands-on Field Collector or Skip Tracer to join us.
We are seeking a dynamic Collection Analyst for our FSA and Low Recovery Accounts to join our Product Operations team. This role combines the responsibilities of a collection analyst doing desk collections and field collections. The Collection Analyst will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle’s growth initiatives.

Responsibilities

• Account Management: Oversee Low Recovery and FSA accounts to ensure effective handling.

• Collections & Tracing: Conduct desk/field collections, customer tracing, and on-site visits.

• Negotiation & Follow-up: Secure Promises to Pay (PTPs), negotiate payment terms, and actively follow up.

• Documentation: Maintain accurate, up-to-date records of all collection efforts and field visits.

• Target Achievement: Consistently meet or exceed performance, recovery, and productivity goals.
Requirements

• Motorcycle Requirement: Should own and drive a motorcycle.

• Field Work & Mobility: Willingness to do field work within and outside of Metro Manila.

• Years of Experience: 1-5 years of relevant experience as a Field Collector or Collection Analyst.

• Educational Requirement: Bachelor's degree in any field.

• Work Ethic & Drive: Self-motivated and proactive, insists on excellence and is driven to constantly improve, displays initiative and independence in task execution. Comfortable working with difficult-to-recover accounts.

• Teamwork & Collaboration: Collaborative and able to thrive in team-oriented environments.

• Skills & Competencies

• Quick learner; able to adapt to and internalize new processes rapidly.

• Demonstrates efficiency and accuracy in resolving challenges.

• Highly organized, detail-oriented, and dependable.

• Strong communication and negotiation skills.

• Persistent and resourceful.
Benefits

• Salary: PHP 25,000-30,000 monthly

• Benefits: HMO coverage from week one, gasoline allowance, ownership policy on motorbikes, monthly fitness allowance

• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers