Collection Analyst (Late Stage)

About this role

About First Circle
First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering innovative new products and services. As part of our ongoing growth, we're strengthening our Collections Team to boost recovery rates and reduce delinquency. We're looking for a hardworking, reliable, and hands-on Field Collector or Skip Tracer to join us.
We are seeking a dynamic Collection Analyst for our Late Stage Accounts to join our Product Operations team. This role will be doing client calls for desk collection operations. The Collection Analyst will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle’s growth initiatives.

Responsibilities

• Account Management: Oversee M2+ delinquent accounts to minimize bad debt and optimize recovery.

• Outreach & Follow-Up: Conduct regular calls and follow-ups to maintain continuous client contact.

• Negotiation & Monitoring: Secure payment arrangements and Promises to Pay (PTPs), while actively monitoring compliance.

• Documentation & Coordination: Keep account records up to date and collaborate closely with internal teams.

• Target Achievement: Consistently meet established collection, recovery, and productivity goals.
Requirements

• Amenable to 5x RTO work set-up in BGC Taguig.

• Years of Experience: 1-5 years of relevant experience as a Collection Analyst. Fresh graduates are encouraged and welcome to apply.

• Educational Requirement: Bachelor's degree in any field.

• Work Ethic & Drive: Self-motivated and proactive, insists on excellence and is driven to constantly improve, displays initiative and independence in task execution. Comfortable working with difficult-to-recover accounts.

• Teamwork & Collaboration: Collaborative and able to thrive in team-oriented environments.

• Skills & Competencies

• Quick learner; able to adapt to and internalize new processes rapidly.

• Demonstrates efficiency and accuracy in resolving challenges.

• Highly organized, detail-oriented, and dependable.

• Strong communication and negotiation skills.

• Persistent and resourceful.
Benefits

• Salary: PHP 25,000-30,000 monthly

• Additional perks & benefits: HMO coverage from week one, free catered lunches, monthly fitness allowance, transportation & accommodation allowance, and more.

• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers