Clinical Applications Analyst I (EPIC Inpatient Applications)

About this role

Make an Impact Through Healthcare Technology at St. Jude!
Join our Clinical Applications team and help optimize the technology that supports exceptional patient care.

As a Clinical Applications Analyst I, you will partner with clinicians, operational leaders, and Information Services teams to support and enhance Epic inpatient applications while developing expertise in healthcare technology and clinical workflows.

This role is ideal for a collaborative problem-solver who enjoys working with technology, improving processes, and helping end users achieve better outcomes.
We'd love to have someone with a strong customer mindset and the ability to manage multiple priorities. Strong analytical, organizational, and communication skills would be very helpful in this role. Finally, being able to effectively collaborate with technical and non-technical stakeholders is important.

Why Join Us?

- Work directly with clinical leaders and care teams to improve healthcare delivery.
- Gain hands-on experience with Epic and healthcare technology solutions.
- Participate in meaningful projects that improve workflows and support patient care.
- Access professional development opportunities, including Epic certification and ongoing learning.
- Join a collaborative team dedicated to innovation, operational excellence, and continuous improvement.

Applications Supported:
+ Epic Clinical Documentation (ClinDoc)
+ Orders
+ Bugsy
+ Grand Central
+ OpTime
+ Anesthesia

This position may be eligible for remote work. However, St. Jude requires all remote employees to:
-Travel to our Memphis campus for the interview process and/or orientation, if selected
-Travel to Memphis to work on-site for one week per quarter, or as requested based on business needs, if hired.
By applying, you acknowledge and agree to these travel requirements as a condition of employment.
This position is remote within approved U.S. locations. Due to state-specific employment regulations, we are unable to consider applicants currently residing in California for remote work; however, candidates based in California who are willing to relocate to an approved location may be considered.Responsibilities:

• Participate in meetings with business teams to elicit and understand business/process requirements

• Conduct analyses to report emerging business needs; escalate problems when required.

• Support resolution of needs and requests of business teams within area, in coordination with other IT teams.

• Independently conduct activities related to assigned area (including documentation, communication with business teams) around enterprise IT platforms/services.

• Assist in optimization of standardized/pre-described business requirement gathering support processes in assigned area.

• Periodically present results to team in project meetings.

• Perform other duties as assigned to meet the goals and objectives of the department and institution.

• Maintains regular and predictable attendance.

Key Preferred Responsibilities:

• Serve as a subject matter resource for assigned Epic inpatient applications.

• Collaborate with clinical, operational, and technical stakeholders to understand workflow and business requirements.

• Analyze processes and identify opportunities for workflow improvement and system optimization.

• Support application maintenance, upgrades, enhancements, and issue resolution.

• Gather, document, and validate business and technical requirements.

• Participate in testing activities, including test planning, execution, defect tracking, and validation.

• Maintain accurate project, workflow, and technical documentation.

• Present findings, recommendations, and project updates to stakeholders and team members.

• Contribute to process improvement initiatives and standardization efforts.

• Complete Epic training and certification requirements as assigned.

Minimum Education and/or Training:

• Bachelor’s degree in computer science, engineering, business or related field required.

• Master's degree preferred.

• Bachelor's degree in computer science, information systems, engineering, business, healthcare administration, nursing, or a related field preferred.

• It would be helpful to have an EPIC certification, but not required.

Minimum Experience:

• Some experience and/or understanding of structured Software Development Lifecycle (SDLC) methodologies.

• Some experience and/or understanding of identifying and documenting business IT problem statements, application support, business process design and/or technical documentation preferred.

• Foundational knowledge of application support and/or business analysis in a clinical environment is preferred.

Licensure, Registration and/or Certification Required by Law:

• None

Licensure, Registration and/or Certification Required by SJCRH Only:

• None

Special Skills, Knowledge and Abilities:

• Ability to think critically, draw insights and connect the dots. Openness to change and adapting to changing times with resilience and flexibility.

• Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance

• Understands the task at hand, seeks out information, and draws conclusions from available data to deliver outcomes. Adapts quickly to changing priorities to perform as needed in his/her role. Remains calm when faced with changes to (and in) his/her work.

• Skills in communicating complex ideas effectively to diverse audiences and influence others to see different points of view.

• Seeks clarifications to understand what is being said. Is able to clearly summarize information learnt to confirm understanding. Writes in a clear and concise manner and speaks succinctly and confidently.

• Focus on setting high targets, following through with actions, and achieving results. Ability to anticipate roadblocks and circumvent challenges.

• Plans in advance, organizes own work, and executes high-quality work on time. Shows initiative to…