Radiology Clinical Applications Manager - REMOTE (Frisco, TX, US)

About this role

Req ID:392149
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Radiology Clinical Applications Manager - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).
Radiology Clinical Applications Manager
Location
US Remote
Job Summary
We are seeking an experienced Radiology Clinical Applications Manager to lead the support, administration, operational management, and continuous improvement of enterprise Radiology applications and imaging environments across a large, multi-site healthcare organization.
The Radiology Manager will be responsible for leading a team of Radiology Clinical Application Support professionals supporting mission-critical PACS, VNA, diagnostic workstations, advanced visualization platforms, reporting solutions, image-sharing applications, and associated Radiology workflows.
The ideal candidate will combine strong Radiology IT domain expertise with people management and service delivery leadership. The candidate should have an in-depth understanding of PACS/RIS workflows, DICOM, HL7, modality connectivity, enterprise imaging architecture, diagnostic workstations, and integrations with EMR/EHR platforms.
This role will serve as a key liaison between radiologists, physicians, technologists, clinical stakeholders, application support teams, infrastructure teams, vendors, and IT leadership to ensure high availability, performance, and reliability of systems supporting patient care.

Day-to-Day Job Duties

Radiology Application Support Leadership

• Lead and manage the Radiology Clinical Applications Support team responsible for L2/L3 support of enterprise imaging applications.

• Provide technical and operational leadership across Radiology application support activities.

• Establish team priorities, workload assignments, escalation paths, and support coverage for mission-critical applications.

• Ensure incidents, service requests, problems, and changes are managed within established SLA and operational targets.

• Provide guidance to team members on complex Radiology application and workflow issues.

• Ensure appropriate support coverage for critical clinical systems and workflows.

• Mentor and develop team members to strengthen application, workflow, and troubleshooting capabilities.

• Identify skill gaps and develop cross-training and knowledge-transfer plans across the Radiology application portfolio.

PACS & Enterprise Imaging Management

• Provide technical oversight for enterprise PACS, VNA, and Radiology imaging environments.

• Ensure reliable image acquisition, storage, retrieval, interpretation, and distribution across hospitals and clinical locations.

• Oversee:

• DICOM routing

• Modality Worklists

• Image lifecycle management

• Image archiving and retrieval

• Study reconciliation

• Image distribution

• Modality onboarding and connectivity

• Provide oversight and coordination for PACS upgrades, migrations, configuration changes, patching, and maintenance activities.

• Ensure appropriate operational procedures are established for system downtime, recovery, and business continuity.

Radiology Workflow & Integration Management

• Maintain a strong understanding of end-to-end Radiology clinical workflows and application dependencies.

• Ensure interoperability across:

• PACS

• VNA

• RIS

• EMR/EHR

• Radiology reporting platforms

• Modalities

• Diagnostic workstations

• Advanced visualization applications

• Image exchange platforms

• Provide technical oversight for DICOM and HL7 integrations.

• Ensure the team can troubleshoot HL7 workflows including ADT, ORM, and ORU message flows.

• Oversee resolution of issues involving:

• Patient/order information

• Modality Worklists

• Exam routing

• Study reconciliation

• Image availability

• Reporting workflows

• Image distribution

• Patient/study matching

Incident, Problem & Major Incident Management

• Own and oversee escalated incidents impacting critical Radiology applications and clinical workflows.

• Provide leadership during Priority 1/Priority 2 and other major production incidents.

• Coordinate multidisciplinary troubleshooting involving Clinical Applications, Network, Server, Database, Interface, Desktop, Security, and vendor teams.

• Ensure the Radiology application team performs appropriate application and clinical workflow analysis before or while engaging dependent technical teams.

• Drive Root Cause Analysis (RCA) for recurring and high-impact incidents.

• Track corrective and preventive actions through completion.

• Analyze incident trends and identify opportunities to improve application stability and support effectiveness.

• Ensure effective communication with clinical and IT stakeholders during major incidents.

Advanced Visualization & Specialty Imaging

• Provide operational oversight for advanced visualization and post-processing applications.

• Ensure appropriate support for Radiology specialty imaging workflows and associated applications.

• Work with radiologists and clinical stakeholders to identify workflow optimization opportunities.

• Coordinate with vendors and technical teams to resolve complex visualization, processing, rendering, and integration issues.

Diagnostic Workstation & Viewer Management

• Oversee support for Radiology diagnostic workstations, enterprise viewers, web viewers, and zero-footprint viewing solutions.

• Ensure the team has a strong understanding of general diagnostic workstation hardware and software.

• Coordinate troubleshooting of:

• Workstation performance

• Image rendering issues

• Display and accessibility problems

• Viewer connectivity

• Application performance

• Hardware and peripheral issues

• Work with desktop and infrastructure teams to ensure diagnostic workstations meet clinical and application requirements.

Vendor &…