Client Account Manager

About this role

<div class="content-intro"><p>Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.</p></div><p><span style="text-decoration: underline;"><span class="tvm-operation__underline"><strong>Position Overview</strong></span></span></p> <p><span data-contrast="auto">The </span><strong><span data-contrast="auto">Client Account Manager</span></strong><span data-contrast="auto"> is a strategic, customer-facing role responsible for owning the full post-sale lifecycle across a portfolio of high-value law firm clients. This role combines commercial account management and customer success leadership to drive retention, expansion, adoption, and long-term value realization.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">You will partner with senior stakeholders to guide their digital transformation, accelerate cloud adoption, and ensure Elite’s solutions deliver measurable business impact. Success in this role means exceptional customer outcomes, strong renewal performance, and consistent revenue growth across assigned accounts.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto"><strong>Work Arrangement:</strong> </span><span data-contrast="auto">​</span><span data-contrast="auto">Remote</span><span data-contrast="auto">​</span><span data-contrast="auto">, Australia</span><span data-ccp-props="{}"> </span></p> <p><span style="text-decoration: underline;"><span class="tvm-operation__underline"><strong>Responsibilities</strong></span></span></p> <ul> <li><span data-contrast="none"><span data-ccp-parastyle="body" data-ccp-parastyle-defn="{"ObjectId":"a0987632-f08d-558a-bb15-7a5818ce7289|1","ClassId":1073872969,"Properties":[469777843,"DengXian",469777841,"Verdana",469777842,"Arial",469777844,"Verdana",469769226,"Verdana,Arial",268442635,"20",469775450,"body",201340122,"2",134233614,"true",469778129,"body",335572020,"1",335551500,"3289139",335557856,"16777215",335559737,"-43",469777462,"7513",469777927,"0",469777928,"1",335559740,"288",201341983,"0",469778324,"Normal"]}">Own a portfolio of strategic clients as their primary point of contact and trusted advisor</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559740":288,"469777462":[7513],"469777927":[0],"469777928":[1]}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="body">Build deep, multi-threaded relationships with executive and operational stakeholders</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559740":288,"469777462":[7513],"469777927":[0],"469777928":[1]}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="body">Develop and </span><span data-ccp-parastyle="body">maintain</span><span data-ccp-parastyle="body"> detailed account plans, including growth strategy, risks, and success metrics</span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559740":288,"469777462":[7513],"469777927":[0],"469777928":[1]}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="body">Maintain </span><span data-ccp-parastyle="body">accurate</span><span data-ccp-parastyle="body"> CRM records, forecasts, and opportunity tracking </span></span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559740":288,"469777462":[7513],"469777927":[0],"469777928":[1]}"> </span></li> <li><span data-contrast="none"><span data-ccp-parastyle="body">Identify</span><span data-ccp-parastyle="body"> and…