Client Account Manager

About this role

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

The Client Account Manager is a strategic, customer-facing role responsible for owning the full post-sale lifecycle across a portfolio of high-value law firm clients. This role combines commercial account management and customer success leadership to drive retention, expansion, adoption, and long-term value realization.

You will partner with senior stakeholders to guide their digital transformation, accelerate cloud adoption, and ensure Elite’s solutions deliver measurable business impact. Success in this role means exceptional customer outcomes, strong renewal performance, and consistent revenue growth across assigned accounts.

Work Arrangement: ​Remote​, Australia

Responsibilities

• Own a portfolio of strategic clients as their primary point of contact and trusted advisor

• Build deep, multi-threaded relationships with executive and operational stakeholders

• Develop and maintain detailed account plans, including growth strategy, risks, and success metrics

• Maintain accurate CRM records, forecasts, and opportunity tracking

• Identify and…