Carrier Sales Rep (Brokerage)

About this role

Zelh is a fast-growing outsourcing company that partners with leading US logistics organizations.
Our mission is to become the most reliable outsourcing partner by delivering consistently high-quality services while building long-term relationships with our clients, employees, and partners. We believe that personal attention, timely communication, continuous improvement, and respect are the foundation of everything we do.
We are looking for a proactive and customer-oriented Carrier Sales Representative to join our growing logistics team. In this role, you will manage the full shipment lifecycle-from quoting customers and securing freight opportunities to carrier management, shipment tracking, and delivering exceptional customer service.
This is an excellent opportunity for logistics professionals who enjoy working in a fast-paced environment, building relationships with customers and carriers, and finding solutions that keep freight moving efficiently.
Responsibilities

• Quote customers using DAT and Truckstop pricing and market intelligence tools.

• Build and maintain strong relationships with existing customers while identifying opportunities to grow freight volume.

• Win freight opportunities by providing competitive pricing and outstanding customer service.

• Manage the complete shipment lifecycle from booking through delivery.

• Source and secure qualified carriers to successfully cover customer freight.

• Vet and onboard carriers using Highway to ensure compliance and carrier quality.

• Track active shipments, proactively communicate updates, and resolve service issues as they arise.

• Coordinate with customers, carriers, and internal teams to ensure timely pickups and deliveries.

• Maintain accurate shipment information within Alvys TMS (training provided if needed).

• Provide exceptional customer support by proactively addressing shipment delays, exceptions, and operational challenges.

• Negotiate rates with carriers while maintaining healthy shipment margins.

• Ensure all shipment documentation is complete and accurately maintained.

• Meet individual productivity, service quality, and operational performance goals.

We're looking for someone who has:

• Previous experience in US freight brokerage, logistics, dispatch, carrier sales, freight operations, or customer operations.

• Strong understanding of truckload transportation and freight brokerage processes.

• Experience quoting freight using DAT and/or Truckstop is highly preferred.

• Experience working with transportation management systems (experience with Alvys is a plus, but training will be provided).

• Experience working with Highway or similar carrier compliance platforms is considered an advantage.

• Excellent negotiation and relationship-building skills.

• Strong verbal and written English communication skills.

• Outstanding customer service mindset.

• Strong multitasking, organizational, and problem-solving abilities.

• High attention to detail and ability to work in a fast-paced environment.

• Self-motivated attitude with the ability to work independently while collaborating effectively with the team.

Working Conditions

• Working schedule: Mon-Fri 08:00 am - 07:00 pm EST

• Competitive salary in USD

• Performance-based bonus opportunities

• Remote or office work (depending on location)

• Equipment provided

• Paid time off

• English courses

• Professional development opportunities

• Supportive international team with clear career growth opportunities

If you're passionate about logistics, enjoy building customer relationships, and thrive in a fast-moving environment where every day brings new challenges, we'd love to hear from you and welcome you to the Zelh team.