Business Process & Systems Analyst

About this role

Smart Tech Contracting delivers turnkey BAS & EPMS solutions for mission-critical colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator (MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering, optimized graphics / UI standards, and program-level governance.

Complex integrations are delivered cleanly, consistently, and fast. Our teams thrive in high-stakes environments where quality control and uptime matters, schedules are compressed, and coordination is everything.

Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

Position Title: Business Process & Systems Analyst

Position Location: Remote

JOB SUMMARY

The Business Process & Systems Analyst improves how work gets done across Smart Tech by simplifying processes, automating workflows, and optimizing business systems. This role partners across departments to develop practical, standardized solutions and enable employees to use them effectively.

ESSENTIAL FUNCTIONS

Process & Workflow Design (35%)

• Partner with departments to understand business needs, pain points, and opportunities for improvement

• Document current-state processes and design efficient, standardized future-state workflows

• Identify bottlenecks, manual work, duplicate efforts, and unclear ownership

• Translate business needs into clear process, workflow, and system requirements

• Develop process documentation and continuously evaluate workflows for improvement

Business Systems Ownership (25%)

• Own and serve as the internal expert for Smartsheet, PowerBI and assigned business systems

• Establish standards for system structure, permissions, templates, automation, and ownership

• Partner with departments to select and implement the right system solutions for their needs

• Maintain, troubleshoot, and improve business systems to ensure they are scalable, reliable, and well documented

Automation (20%)

• Identify opportunities to simplify and automate manual or repetitive processes

• Design, build, test, and maintain automations using Smartsheet, Power Automate and other approved tools

• Automate workflows, approvals, notifications, data movement, and reporting to improve efficiency and consistency

• Partner with IT on complex integrations and troubleshoot automations to ensure reliable, sustainable solutions

Enablement (20%)

• Create and deliver training, coaching, and resources to help employees effectively use business systems and workflows

• Create templates, standards, and user-friendly guidance that support consistent, independent use

• Support process and system rollouts through training, testing, communication, and adoption

• Gather feedback and continuously improve training, workflows, and system usability

PHYSICAL DEMANDS

The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is

• Frequently required to remain in a stationary position

• Frequently moving through office, commercial, and jobsite environments

• On occasion may move equipment weighing up to 50 pounds

TRAVEL / RELOCATION REQUIREMENTS

• Up to 10%, which may include travel to any or all 50 US states

• Must be located near a major US airport

• A valid form of identification acceptable for domestic air travel is required for travel associated with this position

• Travel may involve transportation by car or plane depending on the destination and nature of the business need

• Travel is defined as physically leaving home on behalf of business activities, including client sites, meetings, business development activities, errands on behalf of the business, and industry conferences

POSITION REQUIREMENTS

• Experience with business process analysis, process mapping, requirements gathering, workflow design, or continuous improvement

• Ability to analyze a business problem before selecting or building a technology solution

• Ability to translate business requirements into clear process designs, system configurations, automation requirements, and documentation

• Strong facilitation, problem-solving, organizational, and analytical skills

• Ability to create clear process maps, SOPs, job aids, training materials, and user documentation

• Ability to train and coach users with different levels of technical proficiency

• Experience supporting system rollouts, testing, adoption, and change management across multiple departments

• Strong written and verbal communication skills with a service-oriented, collaborative approach

• Ability to work independently while partnering effectively with department leaders, process owners, Organizational Excellence, and IT

EDUCATION / EXPERIENCE REQUIREMENTS

Required

• Associate's or Bachelor's degree in Business, Operations, Information Systems, Organizational Development, Process Improvement, or a related field, or equivalent practical experience

• 3 to 5 years of experience in business analysis, business systems, process improvement, operations enablement, workflow design, or a similar role

• Hands-on experience designing and improving cross-functional business processes

• Hands-on experience with Smartsheet or a similar work management platform, including sheets, forms, reports, dashboards, and workflow automation

• Experience with Microsoft PowerBI and SQL based servers

• Experience with Microsoft Power Automate or a similar workflow automation platform

• Experience with Microsoft SharePoint and M365 environment

• Demonstrated experience documenting requirements, workflows, processes, and end-user guidance

Preferred

• Experience in construction, engineering, technology integration, or another project-driven industry

• Experience facilitating…