Business Development Representative

About this role

About Upserve, Inc.

Upserve is rebuilding the restaurant POS platform for independent full-service restaurants.

Restaurants today are navigating rising labor costs, staffing shortages, operational complexity, and increasing pressure from fragmented technology systems. Generic retail POS systems are not built for the realities of hospitality operations.

Upserve helps independent restaurants improve service, increase revenue per table, and run more efficient operations through restaurant-native POS, payments, reporting, guest intelligence, and operational workflows designed specifically for hospitality.

We are rebuilding our go-to-market organization with a focus on:

●operational discipline,

●measurable pipeline generation,

●scalable sales execution,

●and strong customer relationships.

Role Summary

Upserve is seeking highly motivated Business Development Representatives (BDRs) to help build and scale our pipeline generation engine.

This role is responsible for:

●outbound prospecting,

●inbound lead qualification,

●meeting generation,

• and creating new sales opportunities for the Account Executive team.

The ideal candidate is:

●energetic,

●highly coachable,

●competitive,

• and comfortable speaking with restaurant operators and business owners.

This is an excellent opportunity for someone looking to:

●build a career in SaaS sales,

●learn modern outbound sales skills,

• and grow into future Account Executive or sales leadership roles.

This role reports to the Manager of Business Development Representatives.

Key Responsibilities

Outbound Prospecting

●Generate pipeline through:

○cold calling,

○email outreach,

○LinkedIn prospecting,

○and local market targeting

●Identify and engage:

○restaurant owners,

○operators,

○general managers,

○and decision-makers

●Prospect into:

○independent restaurants,

○multi-location operators,

○and competitive replacement opportunities

Inbound Lead Qualification

• Respond quickly to inbound demo requests and marketing leads

●Qualify opportunities based on:

○business fit,

○operational needs,

○timing,

○and decision-making process

• Schedule discovery meetings and demos for Account Executives

Messaging & Competitive Positioning

• Learn and communicate Upserve’s value proposition clearly

• Understand restaurant operational pain points including:

○staffing,

○labor efficiency,

○guest experience,

○payments,

○and service speed

• Help position Upserve against other restaurant POS competitors

CRM & Sales Process Discipline

• Maintain accurate activity and lead tracking in Salesforce

• Use sales engagement platform and other GTM tools consistently

• Follow defined outbound processes, SLAs, and qualification standards

Team Collaboration

●Partner closely with:

○Account Executives,

○Marketing,

○RevOps,

○and Sales Leadership

• Share prospect feedback, objections, and competitive insights

• Contribute to a collaborative, high-performance sales culture

Required Qualifications

• 0–3 years of sales, customer-facing, hospitality, or business development experience

• Strong communication and interpersonal skills

• Comfortable making outbound calls and engaging new prospects

• Highly organized with strong follow-through

• Competitive mindset and strong work ethic

• Ability to work in a fast-paced, metrics-driven environment

Preferred Qualifications

• Restaurant, hospitality, retail, or customer service experience

• SaaS, fintech, payments, or technology sales exposure

• Familiarity with Salesforce or CRM systems

• Experience working in team-oriented environments

What Success Looks Like

Within the first 6–12 months, successful BDRs will:

• Consistently hit or exceed meeting and pipeline goals

• Generate qualified opportunities for the sales team

●Improve outbound conversion rates

• Develop strong prospecting and qualification skills

• Build confidence speaking with restaurant operators

• Contribute to refining Upserve’s outbound sales motion

Originally posted on Himalayas