Business Development Operations Coordinator

About this role

WHO YOU ARE You are a sales and business operations support professional with 3-5 years of experience working for consulting, training, or SaaS companies supporting business development, sales, and customer relationship management teams. You are experienced in supporting sales pipelines, maintaining CRM systems, coordinating customer information, and ensuring operational excellence throughout the sales process. You have good communication skills, telephone skills, good email correspondence and presentation skills. You have a high level of proficiency in Microsoft Office applications and CRM platforms, preferably (but not required) Salesforce, with a strong commitment to maintaining accurate customer data and system integrity. You are highly organized, detail-oriented, proactive, and resourceful, with strong problem-solving skills, the ability to manage multiple priorities, and the initiative to take ownership of projects from start to finish. You have strong time management skills, and you are a positive team player with a high level of dedication.

WHAT YOU WILL DO You will provide operational and administrative support to the Business Development Team and Customer Success Leadership by maintaining accurate customer information, supporting Salesforce administration, coordinating customer data within IN-Gauge, and assisting with business development initiatives that contribute to company growth. This role aims to facilitate the team's activities by ensuring accurate data, streamlined internal processes, and timely operational support that maximize team performance and contribute to long-term customer success. You will serve as the first point of contact for prospects and clients and as a principal source of information for the Business Development Team and Customer Success Leadership. You will ensure comprehensive and up-to-date knowledge of FPG’s’ unique selling points, features, amenities, services and sales policies throughout the business development and customer success teams.

HOW YOU WILL DO IT Calculating and presenting potential revenue analysis for hotels/groups to be used in sales proposals

Developing proposals/presentations for the business development team

Supporting the business development team with product demonstrations

Coordinating client meeting activity/ developing client meeting materials for above property events

Inputting and maintaining prospect and customer information within Salesforce, ensuring data accuracy, completeness, and consistency while coordinating with Commercial Operations as needed.

Producing Salesforce, IN-Gauge, and Tableau reports, dashboards, and administration to support Business Development, Customer Success Leadership, and operational reporting.

Working closely with the marketing department on lead generation activity, event management administration and event attendance where needed

Working closely with marketing to ensure all sales promotional literature is current and updated

Coordinating sales team by managing schedules and their sales progress

Supporting the sales team with travel planning and expense management

Be the go-to support team member at HQ for the Sales team

Supporting Business Development activities through opportunity coordination, customer information management, and sales pipeline administration.

Maintain IN-Gauge client profiles, tenant mappings, and customer records.

Coordinate customer information updates related to PMS/POS transitions, ownership or management changes, rebranding efforts, and product additions.

Respond to internal requests for customer information, reporting, and account documentation.

Perform routine quarterly audits to ensure Salesforce and customer information remain accurate and current.

Identify opportunities to improve operational processes and internal efficiencies.

Proactively communicate project status, priorities, and potential risks to stakeholders.

POSITION REQUIREMENTS 3-5 years of experience working for Consulting/ training / SAAS companies in sales, business development, and/or client relationship management supporting sales teams to build and manage a sales pipeline

Good communication skills, telephone skills, good email correspondence and presentation skills

Excellent written and spoken English skills. Other languages have a distinct advantage, also

Bachelor’s Degree and/or equivalent education

A high level of proficiency in MS Office applications and experience with CRM web-based systems, including Salesforce

A positive team player with a high level of dedication

Experience in administration and process support

Strong time management skills

Highly organized and detail-oriented with strong problem-solving skills, the ability to work independently, manage multiple priorities, and demonstrate ownership of assigned responsibilities.

Demonstrated experience maintaining CRM data integrity and customer information.

Ability to prioritize competing deadlines in a fast-paced environment.

Strong cross-functional communication and collaboration skills.

Commitment to continuous process improvement and operational excellence.

WHAT SUCCESS LOOKS LIKE Successful team members in this role consistently: Take ownership of assigned work and follow projects through to completion.

Communicate proactively regarding progress, priorities, risks, and potential delays.

Maintain accurate and up-to-date customer information across Salesforce, IN-Gauge, and internal business systems.

Produce work that is timely, organized, and completed with a high degree of accuracy.

Effectively prioritize multiple projects while adapting to changing business needs.

Build collaborative relationships across Business Development, Customer Success, Operations, Marketing, and Leadership.

Continuously identify opportunities to improve processes, efficiency, and data quality.

Demonstrate professionalism, accountability, and a customer-first mindset in all interactions.

Success in this role…