Back Office Support | Financial Account | Get a 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Process Loans and enter data into client systems and tools

• Provide accurate and detailed information about our products/services to customers

• Identify and escalate priority issues to the appropriate departments

• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills

• Maintain customer records and update relevant information in the system

• Collaborate with team members and other departments to improve overall customer experience

• Meet or exceed individual and team targets
Requirements

• At least 1 year BPO experience

• Financial account experience is a PLUS

• Ability to multitask (taking in calls and responding to email)

• Must know how to use MS Word, Excel, Outlook

• Excellent verbal and written English skills

• Willing to work ONSITE in Buendia, Makati

• Amenable working night shifts (Shifting)
Benefits
What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills
Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives