Back Office Associate | Financial Account | Get a 21K Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Collections

• Complete attorney referral forms using information from PointClickCare (PCC).

• Gather required supporting documents, including private pay statements and resident face sheets.

• Ensure referral documents are complete for review before submission to attorneys.

• Private Pay Statement QA

• Review monthly private pay statements for accuracy before generation.

• Verify that taxes and room rates match the census and approved billing rates.

• Identify and report billing discrepancies for correction.

• NAMI Review

• Generate reports to ensure every resident has an assigned responsible party.

• Identify missing information that may prevent statements from appearing in the credit card portal.

• Review Medicaid-pending and NAMI cases to determine whether NAMI amounts should be entered based on the resident's status.
Requirements

• At least 6 months BPO experience

• Experience in healthcare/finance is a PLUS!

• Must be detail oriented

• Proficient in using MS Excel

• Ability to multi-task, prioritize, and manage time effectively

• Good verbal and written English skills

• Willing to work onsite in MAKATI

• Amenable working night shifts
Benefits
What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills
Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives