Associate Benefits Ops Analyst

About this role

Symetra has an exciting opportunity to join our Benefits team as an Associate Benefits Operations Analyst!

About the Role

The Associate Benefits Operations Analyst is responsible for the successful implementation of small group employee benefit plans (generally under 250 covered lives) across Life, AD&D, Disability, Absence Management, and Supplemental Health products. This position manages the implementation process from point of sale through contract issuance, billing readiness, and customer onboarding while serving as the primary operational contact for customers, brokers, and internal business partners.
This role will initially support a 10-month Dearborn-to-Symetra migration project, partnering across multiple operational areas to ensure a successful customer transition. Upon completion of migration, the position is expected to transition into a permanent implementation role supporting ongoing new business onboarding. Additional hours may be required during critical migration milestones.
What You Will Do

Manage end-to-end implementation of small group employee benefit plans.

Support all phases of the Dearborn-to-Symetra migration project.

Coordinate implementation activities with Underwriting, Contracts, Billing, Claims, Compliance, IT, and Customer Service.

Serve as the primary point of contact for customers, brokers, consultants, and internal stakeholders.

Monitor implementation timelines and ensure projects are completed accurately and on schedule.

Research, resolve, and escalate implementation issues as appropriate.

Review contracts and plan documents for accuracy and compliance.

Coordinate eligibility file setup and testing with customers and IT partners.

Prepare onboarding materials, implementation documentation, and customer communications.

Maintain implementation records, provide project status updates, and participate in process improvement initiatives.

Prepare and maintain accurate customer implementation materials, onboarding documentation, regular project status, updates to leadership and educational resources.

Why Work at Symetra

"If you're looking for a place that puts its employee's first, who cares about their community as much as they do themselves, then this is the place for you. Symetra is invested in the mental health of their employees. They truly understand you can only give your best when you are your best and do what they can to accommodate whatever may come your way."— Caitlin Z., Senior Excess Loss Analyst

"At Symetra, you will find an environment where leaders, peers, and subordinates all work together. A place that values all your skills, whether academic, personal, or functional."— Alex A., Corporate Records Manager

What We Offer You
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

Flexible full-time or hybrid telecommuting arrangements

Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%

Paid time away including vacation and sick time, flex days, and ten paid holidays

Give back to your community and double your impact through our company matching programs

Want more details? Check out our Symetra Benefits Overview

Compensation
Hourly Range: $24.62 - $41.04 plus eligibility for Company Annual Bonus

Who you are

Strong leader with project management skills

Excellent oral/written communicator, passionate about customer service, and interpersonal relationships

Organized with strong planning and prioritization tools

Detail orientated with a high level of accuracy

Eager to learn and apply a complex set of rules and guides

Ability to multi-task and deliver results in a fast-paced, deadline driven environment

Self-motivated and initiative driven

Knowledgeable of Microsoft Suite applications, specifically Word, Excel, and Access

Bachelor’s degree in Business Administration/Finance or three to five years of equivalent experience in a dynamic environment in workforce benefits and/or medical insurance

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

Minimum Internet Speed:100 Mbps…