Seasonal Benefits Associate (through December 2026)

About this role

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)
Join Us as a Seasonal Benefits Advocate – Through December 2026
At Health Advocate, we’re on a mission to simplify healthcare and empower individuals to make confident, informed choices about their benefits. We don’t just provide answers—we create solutions. If you’re passionate about helping others, providing exceptional service, and making a real impact, this is your opportunity to be part of something bigger.

As a Benefits Associate, you’ll be the trusted guide for our members, helping them navigate their benefit options, resolve concerns, and find the right healthcare solutions. You’ll work with a team driven by compassion, problem-solving, and a shared vision of making healthcare easier for everyone we serve.

What You’ll Do: Your Roadmap to Impact
This isn’t just a call center role—it’s a chance to be an advocate, a problem solver, and a trusted resource. Here’s how you’ll make a difference every day:

• Guide Members with Clarity & Confidence: Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options.

• Be a Trusted Advisor: Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs.

• Solve Problems with Compassion: Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need.

• Coordinate & Follow Up: Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions.

• Master the Details: Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance.

Who You Are: The Advocate We’re Looking For
We’re seeking a compassionate problem solver who thrives on helping others. If you have a passion for service, an eye for detail, and a strong desire to make healthcare easier, you’ll love being part of our team.

• Customer-Focused Communicator: You have at least one year of customer service or benefits experience and excel at listening, empathizing, and explaining complex topics clearly.

• Organized & Detail-Oriented: You can multi-task, manage inquiries efficiently, and keep track of critical details to ensure nothing falls through the cracks.

• Tech-Savvy & Quick to Adapt: You’re comfortable using MS Word, Excel, and internal systems to research and document information.

• Eager to Learn: You’re excited about gaining expertise in benefits administration, healthcare plans, and insurance coordination to grow in your career.

• Comfortable handling a high volume of inbound calls while maintaining quality, accuracy, and exceptional customer service.

• Able to navigate multiple systems simultaneously while actively listening and responding to member needs.

• Experience in healthcare, insurance, benefits administration, Medicare, COBRA, or customer service environments is strongly preferred.

Who Thrives in This Role?

• Our most successful seasonal Benefits Advocates are compassionate problem-solvers who enjoy helping others, are comfortable handling a high volume of member calls, can explain complex healthcare and benefits concepts clearly, and thrive in a fast-paced, performance-driven remote environment.

Technical & Workspace Requirements
To ensure compliance with HIPAA requirements and provide an exceptional member experience, all seasonal Benefits Advocates must maintain a professional home office environment.
Applicants must have:

• A private, HIPAA-compliant workspace where confidential member information cannot be viewed or overheard by others.

• Sufficient desk space to accommodate a dual-monitor workstation, keyboard, mouse, headset, and other company-provided equipment.

• A workspace that is professional and suitable for webcam use during meetings, training, and coaching sessions.

• A reliable wired high-speed internet connection with a minimum download speed of 200 Mbps and upload speed of 100 Mbps.

• The ability to work in a distraction-free environment free from excessive background noise that could impact member experience, productivity, or privacy compliance.

You provide the internet service; Health Advocate provides the rest.
We will provide all necessary equipment, including:

• Computer

• Monitors

• Keyboard and mouse

• Headset

• Webcam

• Other required technology and accessories needed to perform the role successfully

Why Health Advocate?
At Health Advocate, we don’t just support our members—we support you. Here’s what you’ll get:
✅ Work from home opportunity
✅ Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment.
✅ Competitive Pay: We offer an hourly rate of $17.00
✅ A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared…