Assistant Manager - Retirement Services (Cebu / MOA) | Onsite

About this role

Work Setup: Onsite (Cebu / Pasay)
Function: Operations

Required Educational Attainment:
With minimum of 2 years of College Education (No back subjects)

Required Experience:
At least 2 years Retirement Services (required); preferably retirement services in the same role
Team Lead experience is required

Responsibilities:
Manage the process and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable them to improve their performance
Assist new hires such that they are productive on the floor in the shortest possible time frame
Handle escalations
Provide inputs on process and system to the team members
Client Interaction, where required at the level of Supervisors
Ensure compliance with internal policies and procedures, external regulations and information security standards