Assistant Manager - QA (Cebu) | Onsite

About this role

Work Setup: Onsite
Work Location: Cebu

Requirements:

• Education: At least 2 years in college (No back subjects).

• Work Experience: 1 to 2 years of BPO Team Lead or Assistant Manager experience.

Responsibilities:

• Ensure quality monitoring, feedback, reporting, and other QC deliverables are completed on time.

• Support the implementation of Quality Excellence initiatives in coordination with Operations and Migration teams.

• Prepare accurate and timely quality and SLA performance reports.

• Conduct calibration and Gage R&R sessions with internal teams and clients.

• Ensure compliance with quality standards, QSD, and audit requirements.

• Work with Operations to identify process gaps and drive continuous improvements.