Assistant Manager - GDS Travel (MOA Pasay) | Onsite

About this role

Work Setup: Onsite
Work Location: MOA Pasay

Requirements:
At least 2 years in college (No back subjects).
At least 1 year in BPO Team Lead/Assistant Manager for Travel Campaign with at least a year of GDS experience

Job Responsibilities:
Team Leadership & Coaching: Inspire and guide a dynamic team of travel consultants as they navigate and craft intricate itineraries with precision.
GDS Expertise: Act as the go-to expert and final escalation point for all Amadeus, Sabre, and Galileo system commands.
Performance Management: Keep a close eye on key metrics such as Average Handle Time, Customer Satisfaction, and booking accuracy to drive continuous improvement.
Reporting & Analytics: Develop and deliver insightful performance dashboards using Excel and other cutting-edge visualization tools.
Escalation Management: Take charge of handling complex client issues, including ticket reissues, schedule adjustments, and refund disputes, ensuring seamless resolutions.