Assistant Manager - FINRA (Hybrid) | Alabang

About this role

Work Setup: Hybrid
Work Location: Alabang

Requirements:
At least 2 years in college (No back subjects).
Minimum 2 years in BPO Team Lead with FINRA (Series 6 and 26 or 7 and 24)

Job Responsibilities:
Managing FINRA-licensed CSRs and monitoring transaction quality/calls.
Meeting Service Level Agreement (SLA) targets and ensuring regulatory compliance.
Driving quality initiatives, managing process metrics, and team engagement.
Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
Establish an environment and work style that promotes the concept of teamwork and professional development
Management reporting and oversight