Assistant Manager - B2B Collections (Alabang) | Onsite

About this role

Work Setup: Onsite
Work Location: Alabang

Requirements:
At least 2 years in college (no back subjects)
2 years in BPO Business to Business Collections for Lease/ Loan Accounts

Job Responsibilities:
Team Leadership: Inspire and guide collection specialists and SMEs to consistently meet and exceed SLAs and KPIs.
Portfolio Management: Keep a close eye on AR reports, DSO, and collection efficiency to spot payment patterns and potential risks early.
Dispute Resolution: Collaborate seamlessly with Sales, Billing, and Legal teams to swiftly resolve billing disputes and recover uncollected payments.
Client Engagement: Build strong relationships by negotiating payment plans and securing collections with key high-level clients.
Process Optimization: Drive improvements in the credit-to-cash cycle by identifying obstacles and leveraging automation for greater efficiency.