Assistant Manager, eCommerce Product and Customer Experience

About this role

Essential Functions and Responsibilities:

• Assist with web design and development agency on all ecommerce projects

• Assist with the management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation

• Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue

• Assist with the management of the day-to-day site operations working with other functional support areas including, IT, Marketing, Distribution, and Customer Engagement Center (CEC)

• Work with commercial team members to appropriately represent Hotels branding, campaigns, and hotel attributes

• Ability to analyze website data and distill customer insights, customer struggle points, and conversion opportunities

• Collaborate with Manager Ecommerce & Channel Marketing on A/B and Multivariate testing opportunities

• Collaborate with Distribution and CEC Team to optimize platform functionality and customer experience

• Collaborate with Digital Marketing Team on digital media campaign positioning on website

• Prepare weekly, monthly, and quarterly reporting and analysis. Ability to communicate complicated trends and analysis data to multiple stakeholders

Required Qualifications:

• Experience working with custom and off-the-shelf Content Management Systems

• Familiarity with Google Analytics and Adobe Omniture

• Strong proficiency with task sequencing, dependencies, and third-party vendor responsibilities for eCommerce platform implementation projects

• Experience with design and server-side languages such as HTML, CSS, JavaScript

• Working knowledge of SEO best practices

• Excellent written and verbal skills

• Ability to work independently and demonstrate keen attention to details

• Manages prioritization, can meet deadlines, and be flexible based on business requirements

Preferred Qualifications:

• Experience in UX and mobile design

• Project and product management certifications

• Project management software experience (MS Project or equivalent)

• Familiarity with Sabre SynXis CRS, Oracle Opera database, and Hospitality (Micros) products

• Ecommerce payment solutions experience

Originally posted on Himalayas